SANRAL Hiring 45 Customer Service Centre Agents 2025 – Apply Now Before the Closing Date
The South African National Roads Agency (SANRAL) is inviting qualified and motivated individuals to apply for 45 Customer Service Centre Agent positions. These full-time roles are based at the Central Operations Centre in Centurion. The closing date for applications is 17 September 2025.
If you have strong communication skills, enjoy working with people, and want to build a career in customer service, this is your chance to join a well-respected organization that plays a vital role in South Africa’s road network.
About SANRAL
SANRAL is responsible for managing and maintaining South Africa’s national roads network. The organization is committed to delivering safe, reliable, and efficient road infrastructure while providing excellent customer service to all road users.
Working at SANRAL means being part of a team dedicated to improving travel experiences and helping the public navigate tolling systems and related services.
About the Customer Service Centre Agent Role
The Customer Service Centre Agent role is an essential frontline position. Agents are responsible for helping customers with their queries, processing transactions, issuing eTags, and providing clear information about SANRAL’s products and services.
This role is crucial to ensuring that road users receive fast, friendly, and accurate support. Agents help solve problems, guide customers on payment options, and maintain SANRAL’s strong reputation for service excellence.
Minimum Requirements
To qualify for this opportunity, applicants must meet the following requirements:
- NQF Level 5 Higher Certificate in any of the following fields:
- Business Administration
- Customer Service Management
- Customer Care
- Call Centre Management
- Retail Management
- Office Administration
- At least three (3) years of experience in a customer-facing role
- If your qualification was obtained internationally, you must provide an official SAQA evaluation confirmation
Key Skills and Technical Competencies
Candidates should have the following skills and technical abilities:
- Experience using Customer Relationship Management (CRM) systems, VoIP platforms, and other customer service-related software
- Ability to work with digital tools, including data entry systems, emails, and online portals
- Knowledge of SANRAL services, such as:
- Customer mobility accounts
- Billing and payment processes
- Dispute resolution steps
- Clear and empathetic communication skills, both in-person and over the phone
- Strong problem-solving abilities
- Excellent time management skills
- Strong customer relationship-building skills
Duties and Responsibilities
As a Customer Service Centre Agent, your key responsibilities will include:
1. Customer Service
- Provide a positive, professional, and helpful experience to all customers
- Respond quickly and accurately to queries
- Guide customers on how to use the SANRAL mobile app
- Assist road users with Account-Based Ticketing (ABT) queries
- Ensure customer satisfaction by meeting service benchmarks
- Communicate clearly with customers through multiple service channels
2. Customer Account Registration
- Register new customer accounts and capture accurate information
- Maintain and update the customer database regularly
- Ensure data is collected accurately, whether provided verbally, in writing, or online
3. Handling Complaints and Problem Solving
- Manage difficult customer interactions with patience and professionalism
- Resolve customer concerns effectively and escalate serious issues when needed
- Identify and report potential risks or issues that could affect SANRAL’s reputation
4. Financial Administration
- Follow strict cash-handling procedures
- Reconcile all financial transactions at the end of each shift
- Prepare reports as required by management
Employment Equity
SANRAL is committed to Employment Equity and will make appointments in line with its Employment Equity plan.
Application Process
To apply, you will need to:
- Visit the SANRAL careers portal at www.nra.co.za
- Complete the application form online
- Submit all required documents, including:
- Certified copy of your ID document
- Certified copies of your qualifications
- Updated CV
- Ensure all information is accurate before submitting
- Applications sent via fax, email, or hand delivery will not be accepted
Closing Date
The deadline for applications is 17 September 2025.
Late submissions will not be considered.
Please note: Only shortlisted candidates will receive feedback.
