Receptionist/Administrator (Fixed Term Contract)
Old Mutual South Africa
About the job
Let’s Write Africa’s Story Together!
Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.
Job Description
This role is responsible for front line reception and switchboard management, various office administrative duties including, Junior PA responsibilities. The incumbent is individually accountable for achieving results through own efforts. This role is based in Kloof, Durban.
The role also includes assisting with product administration in accordance with business, process and compliance rules as well as dealing with the relevant Product Administrators, where required.
Responsibilities
Front Face Reception/PA
Welcome and receives clients in a professional manner.
Responds to incoming calls and take accurate messages and resolves basic queries.
Office Administration
Travel bookings including flights, hotel/accommodation, cars/shuttles.
Ordering stationery & kitchen stock as required.
Takes care of administrative processes and produces monthly stats.
Logs and keeps accurate records and details up to date.
Printing and scanning as required.
Product Administration (back-office support)
Prepare necessary documentation for client meetings.
Liaise with product providers to obtain policy and investment information, statements and supporting documents.
Basic processing of required documentation in order to finalise submission to product providers.
Team Assistance
Assists team-members with various additional tasks e.g. catering assistance, room set-up etc. when required.
Assists with the coordination of client meetings and meeting rooms.
Assist with Access control, access tokens/access cards and alarm codes for colleagues.
Health & Safety
Team leader for all First Aiders and Emergency Wardens.
Investigate issues relating to health and safety and review the effectiveness of health and safety measures that have been put in place.
Ongoing training for incident reporting, making sure the team is on track.
Personal Effectiveness
Accountable for service delivery through own efforts.
Makes increased contributions by broadening individual skills.
Collaborates effectively with others to achieve personal results.
Accepts and lives the company values.
Qualifications And Experience Required
Matric & tertiary qualification (Office Administration or relevant qualification)
At least 3 years of front face reception administration experience in a financial services environment
Telephone etiquette
Service excellence
Excellent command of English
Good communication skills
Client centric
Strong administrative skills
Ability to handle stressful situations in a vibey dynamic team.
Time management
Proactive and a self-starter
Be professional and presentable
Dependable and punctual
Positive attitude and willingness to assist wherever needed
Oracle Proficiency would be advantageous
Own transport would also be advantageous
Skills
Action Planning, Client Management, Computer Literacy, Database Administration, Desktop Publishing (DTP), Executing Plans, Management Reporting, Network Administration, Numerical Aptitude, Office Systems, Oral Communications, Policies & Procedures, Report Review, Resource Scheduling
Competencies
Collaborates
Communicates Effectively
Drives Results
Ensures Accountability
Plans and Aligns
Tech Savvy
Education
NQF Level 4 – Grade 12, School leaving Certificate, National or Occupational Certificate or equivalent
Closing Date
06 November 2025 , 23:59
The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.
The Old Mutual Story!
To apply for this job please visit oldmutual.wd3.myworkdayjobs.com.
