Postbank Customer Service Clerks (X100 Posts) 2026

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Postbank has officially opened 100 Customer Service Clerk (CSC) positions across all nine provinces. These roles place you directly inside partnered retail stores, helping everyday South Africans access safe, affordable banking services.

With a fixed-term contract, strong skills development, and exposure to modern digital banking systems, this opportunity is ideal for:

Job seekers with customer service or cashier experience
Youth looking to enter the banking and financial services sector
Candidates wanting national exposure and long-term career growth

Table of Contents

Quick Overview

Job Title: Customer Services Clerk (X100 Posts)
Employer: Postbank
Contract Type: Fixed-Term Contract
Closing Date: 16 January 2026

Locations & Posts Available

KwaZulu-Natal: 18 posts
Eastern Cape: 10 posts
Limpopo: 6 posts
Mpumalanga: 4 posts
Northern Cape: 6 posts
Western Cape: 34 posts
Free State: 4 posts
Gauteng: 8 posts
North West: 10 posts

Note: Successful candidates may be required to move between sites within a 30km radius.

Purpose of the Role

The Customer Service Clerk (CSC) is Postbank’s frontline banking representative inside partner retailers.

Your role is to:

Help customers start and complete banking transactions
Ensure every transaction is secure, compliant, and accurate
Teach customers how to move from assisted services to self-service channels

This role bridges the gap between traditional banking and modern digital banking.

Minimum Requirements

Essential

Matric (Grade 12)

Preferred (Advantageous)

NQF Level 5 or higher in:
- Banking
- Financial Services
- Customer Management

Experience

Minimum 2 years customer-facing experience in:
- Banking
- Retail
- Financial services
Teller, cashier, or customer service experience is a strong advantage

Skills & Systems

Familiarity with Postbank or similar platforms (advantageous)
Computer literacy:
- MS Word
- MS Excel
- PowerPoint
- Outlook

Key Responsibilities (What You’ll Actually Do)

Customer Interaction & Support

Welcome customers and identify their needs:
- Deposits
- Withdrawals
- Redemptions
- Balance enquiries
- Book updates
Authenticate customers using:
- South African ID
- Registered mobile number (MSISDN)
Verify compliance:
- CIF profile
- KYC & AML requirements
Educate customers on:
- Mobile App
- ATM solutions
- USSD banking
Deliver professional, empathetic service

Transaction Facilitation

Initiate assisted transactions via CSC terminal or tablet
Generate secure barcodes or OTP slips
Issue slips to customers for completion at retailer tills
Confirm transaction status on the Ops Console
Resolve issues:
- Expired OTPs
- Invalid accounts
- Failed validations

Operational Controls & Governance

Track voucher lifecycle:
- Created → Used → Expired → Cancelled
Submit daily reconciliations
Log all exceptions for Call Centre or Back Office escalation
Adhere to:
- Anti-fraud policies
- Data privacy regulations
- Security protocols
Ensure vouchers expire within 60 minutes

Customer Education & Digital Migration