Orion Hotels & Resorts invites suitably qualified applicants to apply for their Reservations Clerk / Receptionist vacancy. This exciting opportunity is open to candidates who can bring professionalism, warm customer service, and strong reservation skills to their hotel team.
This role is ideal for someone who enjoys working with people, understands how hotel bookings work, and wants to become part of a trusted hospitality brand. If you live near Broederstroom and have a passion for helping guests feel welcome, this opportunity may be exactly what you’ve been waiting for.
Why This Role Matters in the Hospitality Space
Working as a Reservations Clerk and Receptionist means you are the first person guests interact with, even before they step into the hotel. Your communication, friendliness, and professionalism can shape the way guests feel about the entire stay. That is why hotels look for someone reliable and confident in customer service.
At Orion Hotels & Resorts, this position plays a key role in making sure every booking is handled correctly and every visitor receives a warm welcome from the moment they arrive. The company wants someone who can take responsibility, handle guest needs with care, and represent the hotel with pride.
What You Will Be Doing Each Day
Managing Guest Reservations
One of your main tasks will be dealing with hotel bookings. You will capture reservations, make changes when needed, and ensure guests receive all the correct details before they arrive. This requires accuracy, calmness, and an understanding of how hotel reservation systems work.
With more than three years of hotel reservation experience required, Orion Hotels & Resorts is looking for someone who already knows how to manage bookings without confusion. This means understanding check-in dates, room types, special requests, cancellations, and any other reservation-related tasks.
Welcoming Guests at the Front Desk
As the Receptionist, you will be the person guests see first when they walk into the hotel. Your job is to make them feel comfortable and attended to. This includes checking guests in and out, answering their questions, guiding them to the right places, and making sure they understand the hotel’s services.
You will be expected to act professionally, communicate clearly, and always keep a positive attitude. Because this job deals with many different types of guests, strong interpersonal skills are very important.
Helping Guests Solve Problems
Hotels are fast-moving environments, and things do not always go as planned. Guests may arrive early, request changes, report issues, or ask for assistance. You will help them find solutions quickly and politely. Being calm under pressure is a big advantage.
Your goal is to make guests feel heard and supported. A happy guest will always remember how they were treated.
Working With the Hotel Team
As part of the customer service and front-office operations, you will work with many departments inside the hotel. This includes housekeeping, reservations, maintenance, and management. Good communication helps make sure everything runs smoothly.
What You Need Before You Apply
Work Experience
Orion Hotels & Resorts requires at least 3 years of hotel reservations experience. This must be real hotel industry experience, not general admin or non-hospitality booking work. They want someone who understands how hotel systems operate and who can work confidently without constant supervision.
Educational Requirements
You need to have at least a Matric qualification. This ensures you have basic literacy and numeracy skills needed for daily tasks at the front desk.
Location Requirements
Because the hotel is based in Broederstroom, the ideal candidate must stay nearby or be able to travel easily to the hotel. This job is not suitable for someone who lives far from the area.
Personal Skills
To do well in this role, you need:
- Strong interpersonal and communication skills
- Confidence when dealing with guests
- A professional and friendly attitude
- The ability to handle pressure
- Good organisational skills
- A customer-focused mindset
If you enjoy interacting with people and making their stay memorable, you will succeed in this position.
Why This Job Could Be the Opportunity You’ve Been Hoping For
A Reservations Clerk / Receptionist is more than just a front-desk worker. You help shape guest experiences, build relationships, and keep the hotel running smoothly. This role can open doors to bigger opportunities in the hospitality industry, including guest relations, front-office management, and hotel operations.
Orion Hotels & Resorts is known for valuing its staff and offering a warm, professional work environment. If you have the experience they are looking for and live near Broederstroom, you should consider applying soon.
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