Nedbank Service Consultant Vacancies
Nedbank invites suitably qualified applicants to apply for their Service Consultant Vacancies within the Sales and Service job family. This opportunity is ideal for individuals who enjoy working with people, using technology, and delivering excellent client service in a professional banking environment. The closing date for applications is 12 January 2026, so interested candidates are encouraged to apply before the deadline.
If you are passionate about helping clients, comfortable with digital tools, and looking to grow your career in banking, this Nedbank Service Consultant role could be the right step forward.
Why a Service Consultant Role at Nedbank Is a Big Opportunity
Nedbank is one of South Africa’s leading banks, known for innovation, strong values, and a focus on client trust. Working as a Service Consultant places you right at the heart of the bank’s daily operations. You will help clients manage their money, understand digital banking, and solve problems that matter to them.
This role is not only about transactions. It is about building relationships, guiding clients, and making banking easier and safer for everyone who walks into the branch.
What the Nedbank Service Consultant Role Is All About
The main purpose of the Service Consultant position is to educate and support clients in using Nedbank’s digital and self-service solutions while also handling cash transactions and basic device maintenance. You will help clients feel confident when using banking technology and ensure their needs are met quickly and professionally.
This role falls under the Client Service career stream and supports the Manage Self: Technical (MST) leadership pipeline, making it suitable for individuals who want to grow and develop within the bank.
Client Engagement Responsibilities Explained Simply
Helping Clients With Digital Banking
A big part of this role involves helping clients use digital and self-service banking options. This includes:
- Assisting clients to download banking apps
- Helping with login or access issues
- Showing clients how to use self-service devices
- Explaining digital features in a simple and friendly way
Your goal is to make digital banking less confusing and more accessible.
Supporting Client Requests End to End
As a Service Consultant, you will:
- Greet clients and understand their needs
- Check documents and guide clients correctly
- Help clients get statements, cards, and other documents
- Own the client’s request from start to finish
This builds trust and improves the overall client experience.
Building Strong Client Relationships
You will be expected to:
- Keep clients informed about progress on their requests
- Follow up where needed
- Act in the client’s best interest at all times
Long-term relationships are key to Nedbank’s success.
Identifying Opportunities Without Pressure
During client interactions, you may notice opportunities to offer value-added services such as airtime, data, or other banking solutions. You are not expected to give financial advice, but rather to:
- Identify quality leads
- Make helpful suggestions
- Refer clients to the correct departments
This supports responsible sales and cross-selling.
Business and Cash Operations You Will Handle
Cash Transactions and Teller Duties
Service Consultants are also responsible for handling cash transactions, including:
- Deposits and withdrawals
- Change requests
- Transfers
All transactions must be processed accurately and according to Nedbank policies.
Cash Management and Device Support
You will assist with:
- Balancing and replenishing ATMs and self-service devices
- First-line device maintenance when machines are down
- Loading cash and replacing consumables
This ensures that banking services remain available to clients.
Stock and Document Control
Your duties may include:
- Managing branch stock such as cards
- Destroying old or expired stock according to reports
- Preparing transactional documents for courier handover
Attention to detail is critical in these tasks.
Risk, Security, and Compliance Responsibilities
Nedbank places strong emphasis on security and compliance. In this role, you will:
- Follow strict cash limits and controls
- Authenticate clients and transactions correctly
- Prevent fraud by following mandates and procedures
- Declare and report any discrepancies immediately
These steps help protect both the bank and its clients.
Living the Nedbank Way
As a Service Consultant, you are expected to live Nedbank’s values by:
- Acting in the client’s best interest
- Doing what you promise
- Taking accountability for your work
- Going the extra mile when needed
You will also contribute to teamwork, service excellence, and continuous improvement.
Qualifications and Experience Required
Essential Qualification
- Diploma (NQF Level)
Preferred Qualification
- Banking-related qualification such as a Higher Certificate in Banking Services (NQF Level 5)
Minimum Experience
- 1 to 2 years’ experience in retail or banking client service
- Experience with cash handling
- Comfortable using technology and digital systems
- First-line problem-solving experience
- Foreign exchange experience is an advantage where applicable
Technical Knowledge Needed
To perform well in this role, you should understand:
- Customer service principles
- Banking products and services
- Problem-solving techniques
- Relationship management
- Nedbank security policies
- Risk and control processes
- Basic forex products
Behavioural Skills Nedbank Looks For
Nedbank values people who demonstrate the following qualities:
- Ability to build customer loyalty
- Honesty and trustworthiness
- Willingness to collaborate with others
- Good work planning and organisation
- Adaptability to change
- Ability to handle stress
- Desire to keep learning and improving
These behaviours support a strong and professional banking culture.
Job Details at a Glance
- Job Title: Service Consultant
- Company: Nedbank
- Job Family: Sales and Service
- Career Stream: Client Service
- Closing Date: 12 January 2026
- Experience Required: 1–2 years
Why This Nedbank Job Is Worth Applying For
This Nedbank Service Consultant role offers exposure to modern banking, digital tools, and direct client interaction. It is a strong opportunity for individuals who want to grow their banking careers while helping people manage their financial needs with confidence.
If you enjoy working with people, solving problems, and learning new systems, this role could be the next step in building a solid and respected career in banking. Apply before the closing date and take your place in a team that values trust, service, and growth.
