MORE Family Collection Waiter

Job Description

KEY FOCUS AREAS

Food and Beverage Service

• Welcome guests as they arrive and escort them to their tables.
• Present menus and provide detailed information about menu items, including specials and promotions.
• Accurately take food and drink orders from guests and enter them into the POS system.
• Answer questions about menu items, ingredients, and dietary restrictions.
• Deliver food and drinks to tables in a timely manner.
• Ensure orders are accurate and properly presented.
• Regularly check on guests to ensure satisfaction with their dining experience.
• Address any complaints or concerns promptly and professionally.
• Clear dirty dishes, utensils, and glassware from tables.
• Reset tables for the next guests, ensuring they are clean and properly set.
• Present the bill to guests and process payments using the POS system.
• Handle cash, credit card, and other forms of payment accurately.
• Keep the dining area, service stations, and restrooms clean and organized.
• Always follow health and safety regulations.

General Service and Guest Care

• Collect all information available on guests prior to arrival.
• Collect guest information while speaking to guests; inform the Supervisor/Head of Department and Management to record and act on guest preferences.
• Report all guest complaints to your Supervisor/Head of Department and Management immediately.

REQUIREMENTS QUALIFICATIONS AND SKILLS

• Knowledge of the highest level of F&B customer service in a luxury environment.
• Knowledge of wine, cocktails and other beverages served.
• Knowledge of food, cooking methods, and all menus.
• Basic knowledge and understanding of stock rotation and control.
• Knowledge of hygiene and all cleaning products used.
• Knowledge of the operation of equipment and appliances.
• Knowledge of all MORE properties and all activities offered.
• Knowledge of all departments/operations of your property.

MAXIMIZING YOUR IMPACT AS A MEMBER OF THE MORE FAMILY COLLECTION

• Excellent attention to detail.
• Guest focus philosophy, living the MORE brand and driving the MORE experience.
• Excellent communication skills (written and verbal), practicing honest communication.
• Team player with positive attitude, enthusiasm, and emotional control.
• Excellent time management and self-discipline, interpersonal & solution seeking skills.
• Proactive, use initiative and creative flair when required.
• Committed and loyal, adaptable, and flexible.
• Must work accurately under pressure.
• People skills – tolerance, patience, and care, ability to receive constructive feedback openly.

We create opportunities and experiences for people to enrich their lives.

Our values guide our behaviours and how we act, and they help us find the right partnerships for growth:

Be AWARE (the “thoughtful” value)

Eyes and ears open
Arrive ready
Be human

Respond GENEROUSLY (the “more” value)

Always respond
Give more, do more
Have a mindset of abundance

Strength in DIVERSITY (the “family” value)

Act in harmony
Work together
Act inclusively

Make it BETTER (the “continuous improvement” value)

Positively influence
Keep learning
Own it