Mediclinic Receptionist Dental Assistant
- Entry Level
- Roodepoort, Johannesburg
- Posted 7 seconds ago
Roodepoort Medicross
About the job
Mediclinic is an international private healthcare services group, founded in South Africa in 1983, with divisions in Switzerland, Southern Africa (South Africa and Namibia) and the United Arab Emirates.
We provide meaningful careers that connect people with purpose.
We are united by a common purpose of providing the best and safest care; and by our shared values of Care, Truth, Participation, Compassion and Dignity.
Netcare invites you to be part of our journey.
KEY WORK OUTPUT AND ACCOUNTABILITIES
OPERATIONAL EXCELLENCE
Dental Chair Assistant Oversight
• Responsible for the preparation of the dental surgery area for each working day and between each patient visit
• Maintain a neat and tidy dental surgery area that is welcoming to our client base.
• Maintain all infection prevention control measures and health and safety standards in line with company policies
• Prepare dental surgery daily and between each patient to ensure sufficient quantity of dental consumable stock is ordered and available for Dental Practitioner to utilize during dental treatment.
• Deliver professional and friendly customer services at all times in alignment with the company values i.e. CARE, TRUTH, PARTICIPATION, COMPASSION and DIGNITY.
• Maintain compliance to the uniform policy including the wearing of your name badge.
• responsible and accountable for accurate document completion.
• Ensure accuracy (quality and integrity) of information whether existing or new, on the patient file and billing system.
• Manage patient arrival in a proficient and professional manner.
• Assist patient in completing the appropriate documentation to ensure compliance to admission process as per Standard Operating Procedure.
• Verify and confirm the file for accuracy and completeness and update if necessary.
• Ensure a smooth workflow between departments, at all times.
• Capture and record patient medical and personal information on the system timeously, focusing on patient and visitor’s needs.
• Inform the patient of any outstanding balances or levies.
• Validate the patient details on the applicable switch application and inform the patient if verification was not successful.
• Direct all patients to the appropriate location, services and professional.
• Monitor patient waiting times and keep patient informed.
• Ensure that the patient is correctly billed after the visit.
• Scheduling appointments for patients with specialists as requested by practitioners.
• Manage requests for repeat scripts accurately and timeously.
• Ensure accurate bookings are scheduled with the patient’s preference of practitioner, date and time.
• Sterilise all Instruments, according to protocol, ensuring infection control standards are maintained.
• Oil and clean hand pieces according to protocol.
• Oil and clean electric hand pieces after each patient.
• Fill empty and clean developer and mixer bottles.
• Ensure Chemistry is discarded as per Medical Waste Protocol.
• Clean and autoclave instruments.
• Ensure daily cleaning of the autoclave.
• Load and unload autoclave.
• Clean and reprocess equipment or instrumentation.
• Identify problems with equipment/instruments and advise applicable person to arrange for timeous repairs/acquisition thereof.
Central Assistance
• Assist the Dentist with passing correct instruments and materials/consumables used on patients on request timeously and accurately.
• Develop x-rays, if not using digital x-rays and load x-ray Digital Imaging plates for scanning where applicable.
• Mix materials with spatula as required.
• Conduct suctioning as required.
• Ensure materials and supplies are packed and accessible.
• Ensure and plan enough stock on hand in terms of materials/consumables to prevent shortages.
• Mix amalgam and/or mixable composites/cement etc. and place in the transfer tool/s to be handed to dentist.
• Prepare sterile trays; ensuring instruments have undergone sterilisation.
• Prepare non-sterile trays.
Dental Receptionist Oversight
• Attend to all customer complaints and if unable to resolve, refer it to the Reception Team Leader or Clinic Manager.
Switchboard and Telephone Management
• Display professional telephone etiquette.
• Attend to telephonic calls and queries professionally and timeously.
• Accurately record messages in the appropriate message book and ensure that messages are delivered.
• Transfer applicable calls to the appropriate member of staff for further intervention as necessary.
• Patient Engagement and Administration
• Maintain and manage stationery stock levels.
• Perform any reasonable task as instructed by immediate supervisor.
Specialist appointments Scheduling
• Receive request from practitioner and act on request timeously.
• Record details of appointment.
• Confirm appointment with patient and practitioner.
• Liaise with medical schemes and patients regarding available limits and patient liable amounts pertaining to treatment.
Repeat script request
• Obtain the patient details and patient’s file.
• Hand note and file to practitioner.
BEST AND SAFEST PRACTICE
Handling of emergencies
• Refer patients to nursing station immediately.
• Assist in transporting the patient to the nursing station if required.
• Ensure that the patient is handed over to a nurse or practitioner.
• Follow up on patient details once patient has been stabilised as per the Standard Operating Procedures.
Equipment care and Maintenance
GROWING WITH PASSIONATE PEOPLE
Self – Management and Development
• Assume responsibility for own personal and professional development.
• Identify self- development needs in terms of job requirements and career progression and bring these to the attention of the immediate manager.
• Formulate action steps to close the gap between the ideal and actual state of competence
• Pursue self – development in one or both of the following areas:
• Formal Studies,
• Informal / self – studies, &
• Share knowledge with relevant team members.
• Follow agreed upon (authorised) action steps until desired competence is achieved.
• Be punctual and behave appropriately to the business environment.
• Meet deadlines.
• Keep up to date with Netcare’s evolving policies and procedures.
Customer satisfaction: Build and maintain stakeholder / customer relationships
• Ongoing Customers satisfaction according to set standards.
• Be a model of excellent customer service, ensuring that all customers always experience an excellent and satisfactory interaction.
• Build and maintain productive working relationships with all key stakeholders, internal and external customers through on-going communication and feedback.
• The Dental assistant to participate in dental department meetings and other related forums as per request from Clinic manager or responsible person.
• Accurately capture and provide timeous information, including clinical information to customers and stakeholders as required in line with POPIA act.
• Report, record and assist with stakeholder/customer dental complaints according to task allocation or Clinic Manager request.
• Maintain patient safety, dignity, and confidentiality.
• Assist with patient flow in the dental department to minimise waiting periods
Education and training facilitation
• Actively participate in all training according to relevant training matrix to obtain sign off on compliance training, competencies aligned to daily tasks and Job description.
• Access, read, understand, and sign off on relevant quality review tools, clinical and other processes, and Standard Operating Procedures (SOP’s).
• Access, read, understand, and obtain sign off on Human Resources (HR) and other relevant Company policies and procedures.
• Provide proof of registration with the relevant governing body.
• Adhere to minimum requirements of Continues Professional Development (CPD) according to relevant governing body and provides evidence accordingly.
Teamwork
• Participate in monthly team meetings to discuss operational requirements including performance and provide feedback.
• Be an active member of the dental team taking responsibility for the effective and smooth running of the dental area.
• Co- operate and collaborate with other clinics and departments to provide appropriate support services
SKILLS PROFILE
EDUCATION
Required
• Matric or equivalent NQF level 4 qualification.
• Dental Qualification.
• Registered at HPCSA as Dental Assistant.
WORK EXPERIENCE
Required
• 2 – 3 years Dental experience in a clinic environment.
KNOWLEDGE
Required
• Intermediate computer skills (MS Word, Outlook, Excel).
• Knowledge of Medical Schemes.
• SAP
• ME+
• Billing procedures.
PHYSICAL REQUIREMENTS
In the event of any physical or psychological limitation that may impair the employee’s ability to perform the required job function, the employee must consult the employer for reasonable accommodation.
VALUES AND BEHAVIOURS
WORKING CONDITIONS
• Professional flexibility in working hours while supporting daily business operations which may include weekends and night shifts where applicable.
• Will interact with internal and external customers through several different means.
The Group is focused on providing specialist-orientated, multidisciplinary services across the continuum of care in such a way that the Group will be regarded as the most respected and trusted provider of healthcare services by patients, medical practitioners, funders and regulators of healthcare in each of its markets.
MAIN PURPOSE OF JOB
This developmental opportunity is a structured opportunity to incorporate academic, professional, and personal skill development. It enables the intern to integrate knowledge gained through their classroom learning with the competencies made available through actual experience in a professional work setting.
KEY RESPONSIBILITY AREAS
Requirements of the TVET work integrated learning programme (specific to qualification)
Personal effectiveness
Ensure continuous learning in areas of study and develop/ maintain professional standards in adherence to organisational values.
Maintain stakeholder relations and client service
Required Education
Relevant Tertiary qualification(s) at N6 level obtained from an accredited TVET institution in the following fields: Marketing, Finance, HR, Management Assistant and Secretarial
Required Experience
No previous experience required
Required Job Skills And Knowledge
Computer Literacy (Microsoft Office)
English written and verbal proficiency
Understanding and application of telephone etiquette
18 MONTH internship available. Basic stipent
To apply for this job please visit netcare.wd103.myworkdayjobs.com.
