Manager – Revenue Assurance MTN. Finance 2024

Manager – Revenue Assurance.Finance

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Manager Job Description

We at MMC are a purpose and value-led organization.

At MMC we believe that understanding our people’s needs and aspirations is key to creating experiences that delight you at work, every day. We are committed to fostering an environment where every member of our Y’ello Family is heard, understood, and empowered to live an inspired life. Our values keep us grounded and moving in the right direction. Most importantly, they keep us honest. It is not something we claim to be. It is in our DNA.

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Manager – Revenue Assurance.Finance

As an organisation, we consider it our mission to create an exciting and rewarding place to work, where our people can be themselves, thrive in positivity and ignite their full potential. A workplace that boosts creativity and innovation, improves productivity, and ultimately drives meaningful results. A workplace that is built on relationships and achieving a purpose that is bigger than us. This is what we want you to experience with us!

Our commitments go beyond an organisational promise. It is in our leadership and managerial ethos to meaningfully partner with our employees, customers, and stakeholders with a vision to realise our shared goals. 

Our values dubbed, LIVE Y’ello, are the cornerstone of our culture.

Manager Lead with Care

Can-do with Integrity

Collaborate with Agility

Serve with Respect

Act with Inclusion

Responsibilities

Strategy Development and Implementation

• Abide by the strategy cascaded by functional lead and assist in the creation of the sub-functional strategy.
• Ensure effective implementation of the functional strategy.
• Assist in review of the sub-functional strategy and roadmap, to ensure its alignment with the changing dynamics of the internal and external ecosystem.

Staff Leadership and Management

• Source, induct and manage talent in accordance with legislative guidelines and directives from the CFO.
• Continually develop a culture of strong collaboration and effective team working.
• Ensure open communication channels with staff and implement change management interventions when required, and under supervision from the CFO.
• Provide definition of roles, responsibilities, individual goals and performance objectives for the team.
• Set KPIs and provide regular performance feedback through a well-defined and implemented performance review program.
• Assist in the development and implementation of a training plan in order to build and develop skills within the team.
• Performance manage resources in accordance with HR policy and legislation where necessary.
• Promote a ‘Fintech centric’ and ‘partnership approach’ to develop strong relationships with other working groups and ensure adherence to Group governance.

Operational Delivery

The role is accountable for the following work area outcomes:

Sub-Functional Leadership: 

As the sub-functional leader of the Finance Revenue Assurance vertical, the role is accountable to:

• Align the results of the vertical, collectively and as individual work areas in MMC, ensuring that the Group guidelines are duly complied with.
• Measure the impact and benefit of the sub-function to MMC and report the true-value metrics. Drive continuous improvement across all verticals.

Delivery Leadership: 

As the delivery leader of the Revenue Assurance vertical, the role is accountable for the following work area outcomes:

Strategy & Analytics, Revenue Assurance

• Implement and execute policies, procedures and guidelines cascaded by the functional lead and ensure compliance with the same.
• Comply with the set governance mechanisms, under supervision from the functional lead and ensure team does the same.
• Cascade the Group Fintech Revenue Assurance framework in the sub-function, under direction from the CFO.
• Evaluate the efficiency and effectiveness of Revenue Assurance strategies and propose and offer suggestions for improvements.

Revenue Assurance Operations

• Participate in business process changes that may affect MMC’s ability to identify, monitor or collect revenue (e.g., new system implementations/upgrades, new product roll outs, etc.).
• Continuously work to understand and mitigate losses to ensure the highest levels of revenue recognition. Maintain in-depth understanding of industry trends relative to revenue assurance practices. Promote quality assurance for all processes impacting revenue.
• Partner with Marketing, Product teams, IT, and Operations to design, develop and implement best practices to minimize revenue leakage.
• Perform regular reconciliation and analysis of revenue streams.
• Monitor collection processes for accuracy.
• Reconcile activity between network elements and billing.
• Create queries and reports to support ongoing monitoring of initiatives as well as ad-hoc reports as required.
• Develop and implement key recovery metrics.
• Perform data manipulation and analysis using tools such as Business Objects, SQL and MS-Access.
• Understand and aggregate revenue assurance activities across the business and ensure they are working effectively.
• Analyze data/reports to identify opportunities and areas for improvement.
• Create executive level reporting.

Primary and Secondary Control Management 

• Ensure improved and efficient control performance.
• Monitor secondary controls.
• Manage a view of control failures through monitoring of preventative control.
• Manage primary & secondary control thresholds.
• Review Primary & Secondary controls for efficiency & effectiveness.
• Provide a view of Business Unit control coverage.
• Mitigate control implementation.
• Explore automated control coverage
• Assists the business units in the implementation of preventative fraud controls, providing. sound governance and compliance processes, and tools to identify and manage risks.
• Awareness and acceptance of control framework by business units.
• Delivers on KPIs into Business Units for control measures.
• Continuously update control frameworks aligned to the evolving business environment.
• Manage adequate internal controls and ensure effective functioning of these controls.
• Other tasks and duties, as assigned.

Qualifications

Education:Minimum of 3 years of university degree in Finance or Accounting, management or related field.Professional Qualification – CA /CPA/ CFA/ACCA or CIMA.Possession of an MBA/master’s will be advantageous.Experience:A minimum of 3 to 5 years’ total experience in Revenue Assurance or allied field is required.Experience in Fintech, banking or Mobile Money is preferred. Experience working in a global/multinational enterprise with a good understanding emerging markets is preferred.Competencies:Functional Knowledge: Revenue AssuranceFraud Analytics Advanced analyticsManagement reportingRevenue leakage identification and mitigationOperational improvementReconciliations Compliance reportingIncident management Qualitative and quantitative analysis Data Management Data engineering SkillsAnalytical thinkingContinuous improvementData interpretationDelivery focusedPresentation Relationship building

About Us

MTN Group Limited is a South African multinational mobile telecommunications company, operating in many African, European and Asian countries. Its head office is in Johannesburg. MTN recorded 232.6 million subscribers, making it the eighth largest mobile network operator in the world, and the largest in Africa. 

With more than 17510 professionals, working in over 20 countries around the world.

MTN recruiters are always searching for brilliant candidates with an entrepreneurial spirit, looking for a work culture where innovation is the goal, hard work is expected, and creativity is rewarded. MTN employees enjoy competitive salaries, excellent health benefits, and a network of like-minded co-workers that drive innovation across the entire telecommunication industry.

About the Team

The Human Resources team partners with all aspects of the organization, driving success through the effective and innovative management of people for both current and future business needs.

Key roles that the Human Resources team performs:

• Executive Role: Specialists in all aspects of people management. High-level input at a strategic level into all key business decisions.
• Audit Role: Ensures all areas of the organization are compliant with legal requirements AND best practice employment policies and procedures.
• Facilitator Role: Close partnership to support, advise and extend the ability of all areas of the organization to meet their objectives through the implementation of highly effective employment practices in areas such as Talent Acquisition, Learning and Development, Reward systems, Performance Management, Health and Wellbeing.
• Consultancy Role: Provide expert advice to the organization and it’s managers on any aspect of workforce management and employee relations and performance.
• Service Role: Ensure the organization is fully aware of and is equipped to deal with developments impacting employment matters, such as changes in legislation, changes in the characteristics of the labor market.

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