Homechoice Admin, #Homechoice Admin Job
Position Overview
Position: Administrative Associate
Location: Princess Mkabayi Mall, Vryheid
Job Reference: HCH-2667
Industry: Retail
Type: Permanent
Salary: Market Related
Homechoice :In the ever-evolving retail industry, the role of an Administrative Associate is vital in maintaining efficient store operations and ensuring high levels of customer satisfaction. The Administrative Associate position at Homechoice Showroom, located at Princess Mkabayi Mall in Vryheid, offers a unique opportunity for individuals passionate about both administrative tasks and customer service. This article delves into the responsibilities, requirements, and attributes sought for the role.
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Homechoice Role and Responsibilities
1. Managing Documentation and Administration
Accurate record-keeping is central to this role. The Administrative Associate will oversee a variety of documentation processes, ensuring all records for transactions, stock movements, and customer interactions are properly maintained and accessible.
2. Handling Customer Inquiries
A key part of this position involves addressing customer questions and concerns. Offering timely, helpful, and clear responses is crucial to upholding customer satisfaction.
3. Processing Payments, Refunds, and Credits
Accuracy is vital when managing payments and processing refunds or credits. The Administrative Associate must ensure smooth and error-free financial transactions.
4. Stockroom Management
Overseeing the stockroom involves keeping inventory organized and ensuring timely stock replenishment. This ensures products are readily available for customers.
5. Enhancing Customer Interactions
Creating a positive customer experience is one of the main goals. The Administrative Associate will ensure every customer interaction is pleasant, from the moment they enter the store until their purchase.
6. Visual Merchandising and Store Housekeeping
Maintaining a visually appealing store environment is key. The Administrative Associate will participate in arranging displays and keeping the store clean.
7. Handling Goods Returns
Processing returns involves adhering to store policies while managing returned goods and ensuring proper documentation.
8. Catalogue and Stock Management
This role involves tracking available products and updating stock records to ensure the inventory system remains accurate.
9. Reporting and Administrative Duties
Daily administrative duties, including compiling reports on sales and customer feedback, will be part of the job to support smooth operations.
10. General Housekeeping
A clean and organized workspace is essential for efficiency and contributes to the overall customer experience.
11. Managing Customer Accounts and Orders
The role includes overseeing customer accounts, ensuring accurate data entry, and processing orders effectively.
12. Supporting New Business Activations
The Administrative Associate will be involved in activities aimed at attracting new customers and driving store growth.
Homechoice Requirements
1. Educational Qualifications
Candidates must have a Grade 12/Matric/NQF Level 3 or 4 certification to ensure they possess the necessary academic foundation.
2. Retail Experience
A minimum of one year’s experience in retail is required, providing familiarity with the day-to-day operations and customer service demands.
3. Administrative Experience
At least one year of experience in an administrative role is required to handle documentation and financial transactions proficiently.
Desired Attributes
1. Energetic and Positive Attitude
A lively and positive outlook helps create a welcoming environment for both customers and colleagues.
2. Persuasive Skills
Strong persuasive skills are essential to drive sales and manage customer expectations.
3. Independent and Team-Oriented
Balancing independence with teamwork is key for achieving individual and collective success.
4. Excellent Communication Skills
Clear and effective communication is crucial when interacting with customers and colleagues.
5. Analytical Ability and Attention to Detail
Managing stock and administrative tasks require strong attention to detail and analytical thinking.
6. Resilience and Adaptability
The ability to cope with change and handle challenges in a fast-paced retail environment is essential.
Core Values
1. Customer-Centric Approach
- Strive to exceed customer expectations.
- Empathize with customers to understand their needs.
- Ensure promises to customers are fulfilled.
2. Insight and Accountability
- Provide solutions driven by customer insights.
- Take ownership of responsibilities and outcomes.
3. Creativity and Curiosity
- Look for innovative solutions and opportunities for improvement.
- Complete tasks accurately and on time.
4. Teamwork and Inclusivity
- Collaborate effectively with team members.
- Embrace diversity and promote an inclusive work environment.
5. Fun and Engagement
- Maintain a positive work atmosphere that fosters motivation and engagement.
Conclusion
The Administrative Associate position at Princess Mkabayi Mall is an excellent opportunity for individuals with a background in retail and administration. The role offers a chance to contribute to the smooth operation of the store while enhancing the customer experience. Candidates with a proactive attitude, strong communication skills, and a passion for customer service will thrive in this environment.
APPLY HERE if you are ready to take the next step in your career.
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