Herotel Receptionist Vacancy 2025: Join Our Team

Location: Kriel, Mpumalanga, South Africa
Salary: Market-related (to be confirmed upon application)
Job Type: Full-time, Permanent
Application Deadline: Not specified (apply promptly to secure your spot)

Herotel, a leading South African internet service provider committed to connecting communities, is seeking a professional and welcoming Receptionist to be the face of our Kriel office. If you’re passionate about customer service and thrive in a dynamic environment, this role offers an exciting opportunity to make a lasting impression!

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About Herotel

Founded with a mission to bridge the digital divide, Herotel provides high-speed fibre and fixed wireless internet to homes and businesses across South Africa. With a focus on community empowerment and exceptional service, Herotel is building a team of dedicated professionals who embody its values of excellence, integrity, and customer satisfaction.

Role Overview

As a Receptionist, you’ll be the first point of contact for customers, visitors, and staff, ensuring a friendly and efficient experience. This role involves managing the front desk, handling communications, and supporting administrative tasks to keep the Kriel office running smoothly.

Key Responsibilities

Answer and route incoming calls professionally, directing them to relevant departments.
Greet and assist customers and visitors, ensuring a warm and welcoming experience.
Manage the busy reception area, maintaining a neat and professional appearance.
Take and relay accurate messages to appropriate team members.
Organize meeting rooms and coordinate bookings as needed.
Handle post and courier services, ensuring timely dispatch and receipt.
Perform administrative tasks, including filing, document management, and data entry.
Support management with general office duties to enhance operational efficiency.
Maintain compliance with company procedures, rules, and regulations.

What You’ll Gain

Competitive Salary: Earn a market-related wage with a stable, permanent role.
Career Development: Build skills in customer service, administration, and teamwork in a growing industry.
Dynamic Environment: Work with a passionate team dedicated to connecting communities.
Community Impact: Contribute to Herotel’s mission of delivering world-class internet access to underserved areas.

Eligibility Criteria

Education: Grade 12 or equivalent qualification (NQF Level 4).
Experience: Minimum of 2 years as a receptionist or in a similar customer-facing role.
Skills & Competencies:
- Proficiency in Microsoft Office (e.g., Word, Excel, Outlook).
- Strong communication skills, fluent in English and Afrikaans.
- Excellent customer service and problem-solving abilities.
- Ability to prioritize tasks and manage time effectively in a busy environment.
- Well-presented, professional, and reliable demeanor.
- Strong organizational skills and attention to detail.
- Ability to follow instructions accurately and work collaboratively.
Citizenship: South African citizen or permanent resident with legal work authorization.
Employment Equity: Preference given to Previously Disadvantaged Individuals in line with Herotel’s Employment Equity Plan.

How to Apply

APPLY NOW

Access the Application Portal: Apply online via Herotel’s careers page at www.herotel.com/careers or through job platforms like Indeed or LinkedIn.
Search for the Role: Look for the Receptionist – Kriel position.
Submit Your Application: Upload:
- Updated CV highlighting your receptionist experience and customer service skills.
- Certified copy of your Grade 12 certificate and ID.
Complete the Form: Provide accurate details and submit promptly, as no closing date is specified.
Follow Up: Only shortlisted candidates will be contacted within 4 weeks of applying. If you don’t hear back, consider your application unsuccessful.

Application Tips

Tailor Your CV: Emphasize your receptionist experience, communication skills, and ability to manage a busy front desk.
Highlight Bilingual Skills: Fluency in English and Afrikaans is a key requirement, so showcase this prominently.
Prepare Documents: Ensure all certifications are ready to upload to avoid delays.
Contact Support: For queries, reach out to Herotel at +27 21 848 2500 or via careers@herotel.com.

Why Join Herotel?

Purpose-Driven Mission: Be part of a company transforming lives by connecting communities to high-speed internet.
Inclusive Workplace: Herotel prioritizes diversity and Employment Equity, fostering an environment where everyone can thrive.
Growth Opportunities: Gain experience in a fast-growing tech industry with potential for career advancement.
Employee Feedback: Herotel employees praise the company’s supportive culture: “Herotel empowers you to grow while