Guide to Replacing a Lost or Damaged Certificate

Guide to Replacing a Lost or Damaged Certificate

Losing or damaging a vital educational certificate can be stressful, but the process of obtaining a replacement is straightforward with Umalusi. This guide walks you through the steps to replace your lost or damaged certificate, whether it’s a National Senior Certificate (NSC), National Certificate (Vocational) – NC(V), National Certificate (N3), General and Further Education Certificate (GETC-ABET Level 4), or a Senior Certificate as Amended.

Step 1: Register an Account

Before you begin the replacement process, you need to create an account on the Umalusi online portal. This account will allow you to submit your request and track its progress.

Step 2: Create a Replacement Request

Once your account is set up, you can create a request for a replacement certificate. During this step, you must:

• Select Your Qualification: Choose the qualification for which you need a replacement, such as NC(V), NSC, N3, Senior Certificate, or GETC-ABET Level 4.
• Provide Necessary Documentation:
• Attach a signed affidavit from a police station detailing the status of the original certificate, for example, whether it was stolen or lost during a move.
• Submit a certified copy of your identity document.
• Choose a Delivery Method: Decide whether you want to collect the replacement certificate from the Umalusi Pretoria Office or have it delivered via courier. Note that courier delivery incurs an additional fee.

Step 3: Collection of the Certificate

After submitting your request, you can collect the certificate from the designated office or receive it through the courier service. It’s important to note:

• Processing Time: The certificate cannot be issued on the same day the application is submitted. The processing time is typically within a month under normal circumstances.
• Certificates Issued Before November 1992: If your certificate was issued before November 1992, the replacement must be requested through the Departments of Education. These will be printed by the relevant Assessment Body, not Umalusi.

Important Information

• Cancellation of Previous Certificates: When a replacement certificate is issued, the previous one is canceled. If the original certificate resurfaces after a replacement has been issued, the original will be invalid.
• Courier Services: Using courier services is optional but provides a convenient alternative to collecting the certificate in person.

By following these steps, you can ensure that your replacement certificate is processed smoothly, allowing you to retain the necessary documentation for your future endeavors. For more detailed instructions or to begin the replacement process, visit the Umalusi website at www.umalusi-online.org.za/ReplacementCertificate/.

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[REPLACEMENT CERTIFICATE]

Umalusi is ONLY responsible for the replacement of the Senior Certificate, National Senior Certificate (NSC), National Certificate (Vocational) – NC(V), National Certificate (N3), General and Further Education Certificate (GETC-ABET Level 4) and Senior Certificate as Amended.

To apply, visit www.umalusi-online.org.za/ReplacementCertificate/

IMPORTANT: Applicants who applied for a replacement certificate through the website: https://www.eservices.gov.za/ should follow up with the Department of Education as this is a different system to that of Umalusi.

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