First National Bank (FNB) Customer Experience Advisor – Full Time
- Company Name: First National Bank (FNB)
- Job Title: Customer Experience Advisor
- Location: Pretoria, South Africa
- Contract Type: Full Time
- Closing Date: 26 August 2025
- Reference Number: R38735
First National Bank (FNB) Customer Experience Advisor – Full Time
First National Bank (FNB) is inviting South African jobseekers with grade 12 or related Qualifications to apply for their Customer Experience Advisor vacancy in Pretoria.
Job Responsibilities:
- Provide excellent customer experience by welcoming and assisting customers.
- Manage the waiting experience by directing customers to correct channels (eChannels, Self Service).
- Prevent complaints by identifying customers needing additional assistance.
- Assist customers with alternatives such as booking tickets or using digital channels.
- Deliver customer service to external clients requiring financial support.
- Contribute to teamwork and inclusivity within the team.
- Continuously assess and improve personal performance.
- Ensure operational excellence by meeting quality standards.
- Apply learning to optimise work processes.
- Build and maintain stakeholder relationships.
- Deliver customer service through adherence to quality service standards.
Requirements:
- Contribute to cost efficiencies through responsible use of resources.
- Prevent complaints by proactively identifying customer needs.
- Provide great customer service within the branch.
- Support inclusivity and teamwork.
- Demonstrate ability to optimise work processes.
- Commitment to operational excellence.
- Ability to build and maintain stakeholder relationships.
Apply for First National Bank (FNB) Customer Experience Advisor – Full Time
