Fidelity Services Group Inbound Sales Call Centre Agent 2025

Closing Date: May 12, 2025

Location: Roodepoort, Gauteng, South Africa

Job Type: Permanent

Reference Number: FSG250512-1

Salary: Market-related (approximately R8,000–R12,000/month plus commissions)

Join Fidelity Services Group as an Inbound Sales Call Centre Agent in Roodepoort, Gauteng, in 2025! This permanent role for Grade 12 holders with sales experience offers a dynamic opportunity to excel in telematics sales. Apply by May 12, 2025!

About Fidelity Services Group

Fidelity Services Group, a leading provider of security and telematics solutions in South Africa, operates the SecureDrive division, specializing in vehicle tracking and fleet management. With a commitment to customer satisfaction and innovation, Fidelity offers a supportive environment for youth to develop sales skills and build rewarding careers. As an equal opportunities employer, Fidelity encourages applications from historically disadvantaged candidates and black female candidates.

Job Purpose

The Inbound Sales – Call Centre Agent position at Fidelity Services Group’s SecureDrive division in Roodepoort is a permanent role designed for Matric holders with 3+ years of sales inbound call centre experience. You’ll engage with customers telephonically, sell telematics products, upsell opportunities, and achieve sales targets while maintaining a 90% quality assurance and compliance score. With a market-related salary (approximately R8,000–R12,000/month plus commissions), this role offers stability and growth in a fast-paced environment.

Key Responsibilities

• Answer incoming calls promptly, providing accurate information about SecureDrive products.
• Sell multiple telematics products to existing and potential clients, meeting daily and monthly sales targets.
• Upsell and cross-sell products by identifying customer needs through effective probing.
• Handle and overcome client objections, using strong telephone etiquette and buying signals.
• Achieve a minimum 90% Quality Assurance (QA) and compliance score.
• Meet daily and monthly Average Revenue Per User (ARPU) targets and sales conversions.
• Maintain daily talk time, adhere to Service Level Agreements (SLAs), and meet Average Handling Time (AHT) goals.
• Accurately capture sales and client details, verifying information and scheduling fitments.
• Follow call centre scripts and declarations to ensure compliance.
• Build sustainable customer relationships by going the extra mile.
• Liaise with clients via email when required.
• Request referral leads from all clients to expand sales opportunities.

Benefits

• Market-related salary (approximately R8,000–R12,000/month plus commissions).
• Permanent employment with a leading security and telematics provider.
• Opportunities to develop sales and customer service skills.
• Supportive team environment with a focus on performance.
• Contribution to Fidelity’s mission of innovative customer solutions.

Eligibility Criteria

• South African citizen with a valid ID, aged 18–35 (preferred).
• Grade 12 certificate (Matric).
• 3+ years of experience in a sales inbound call centre (telematics experience advantageous).
• No criminal record, verified through background checks.
• Flexibility to work weekends, after hours, and one compulsory Saturday per month.
• Excellent verbal and written communication skills in English.
• Ability to work in a fast-paced, target-driven environment.

Preferences

• Previous telematics or vehicle tracking sales experience.
• Residents of Roodepoort or surrounding Gauteng areas.
• Historically disadvantaged candidates and black female candidates.
• Experience with call centre scripts and quality assurance processes.

Skills and Attributes

• Target-driven with a natural sales ability to meet performance goals.
• Punctuality and effective time management to adhere to SLAs.
• Ability to multitask and prioritize in a high-pressure environment.
• Professionalism and calmness under pressure.
• Self-motivation and attention to detail in client interactions.
• Positive language and strong telephone etiquette.
• Teamwork to collaborate with colleagues and supervisors.

Why Join Fidelity Services Group?

Fidelity Services Group offers a dynamic opportunity to excel in sales within the growing telematics industry. As an Inbound Sales – Call Centre Agent, you’ll contribute to customer satisfaction and business growth, with opportunities to develop skills in a target-driven environment. The role’s accessibility for Grade 12 holders with sales experience makes it ideal for youth seeking permanent employment in Gauteng’s security and telematics sector.

Application Process

Submit your application by May 12, 2025, quoting reference number FSG250512-1. Include a detailed CV, certified copy of your Grade 12 certificate, and certified copy of your South African ID (not older than six months). If you do not hear back within 10 working days from the closing date, consider your application unsuccessful. Ensure all details are accurate, as false information may lead to disqualification. Fidelity Services Group does not charge fees for job applications.