Closing Date: May 12, 2025
Location: Roodepoort, Gauteng
Job Type: Permanent
Reference Number: FID250512-1
Salary: Market-related (approximately R8,000–R12,000 per month plus commissions)
Kickstart your sales career with Fidelity Services Group as an Inbound Sales Call Centre Agent in Roodepoort in 2025! This permanent role for Matric holders with 3+ years’ experience offers growth in telematics. Apply by May 12, 2025!
About Fidelity Services Group
Fidelity Services Group, a leading provider of security and telematics solutions in South Africa, is renowned for its innovative SecureDrive division, delivering cutting-edge vehicle tracking and fleet management services. Committed to customer satisfaction and employment equity, Fidelity fosters a dynamic, target-driven workplace that empowers employees to excel in the security and sales sectors while supporting global fair practices.
Job Purpose
The Inbound Sales – Call Centre Agent position with Fidelity Services Group’s SecureDrive division in Roodepoort is a permanent role designed for target-driven individuals with a Matric certificate and 3+ years of inbound sales call centre experience. You’ll sell telematics products telephonically, upsell to existing clients, and achieve sales and quality targets, ensuring high customer satisfaction. With a market-related salary (approximately R8,000–R12,000 per month plus commissions), this role offers stability and growth in a fast-paced environment.
Key Responsibilities
- Answer incoming calls and provide accurate product information to clients.
- Sell multiple telematics products to new and existing clients from various lead platforms.
- Upsell and cross-sell products to maximize sales opportunities.
- Handle client objections effectively, focusing on telephone etiquette and buying signals.
- Achieve minimum sales targets, daily talk time, and ARPU (Average Revenue Per User).
- Maintain a minimum QA and Compliance score of 90%.
- Accurately capture sales, client details, and schedule fitments.
- Adhere to call centre scripts and verify client information.
- Build sustainable client relationships by going the extra mile.
- Request referral leads from all clients to generate new business.
- Liaise with clients via email when required.
- Work one Saturday per month and be flexible for after-hours shifts.
Benefits
- Market-related salary (approximately R8,000–R12,000 per month plus commissions).
- Permanent employment with a leading security and telematics provider.
- Opportunities to develop sales and customer service skills.
- Exposure to the growing telematics industry.
- Supportive environment with a focus on employment equity.
Eligibility Criteria
- South African citizen with a valid ID, aged 18–35.
- Matric certificate (Grade 12).
- Minimum 3 years of inbound sales call centre experience.
- Excellent verbal and written communication skills in English.
- Ability to work weekends (one Saturday per month) and after-hours if needed.
- Strong multitasking and time management skills.
- Ability to perform under pressure in a fast-paced environment.
Preferences
- Experience in telematics or security product sales.
- Familiarity with call centre software or CRM systems.
- Historically Disadvantaged Candidates and Black Female Candidates.
- Residents of Roodepoort or surrounding Gauteng areas.
Skills and Attributes
- Target-driven with a natural ability to sell telephonically.
- Punctual and professional under pressure.
- Strong attention to detail for accurate data capture.
- Ability to use positive language and build client relationships.
- Self-motivated with effective priority-setting skills.
- Commitment to Fidelity’s values of customer satisfaction and equity.
Why Join Fidelity Services Group?
Fidelity Services Group offers a rewarding opportunity to build a career in the dynamic security and telematics industry through this Inbound Sales – Call Centre Agent role. You’ll drive sales, engage clients, and grow professionally in a target-driven, supportive environment. The role’s accessibility for Matric holders with sales experience and focus on employment equity make it ideal for youth seeking permanent employment with commission-based earning potential.
Application Process
Submit your application by May 12, 2025, quoting reference number FID250512-1. Include a detailed CV, certified copy of your Matric certificate, and certified copy of your South African ID (not older than six months). If you do not hear back within 10 working days, consider your application unsuccessful. Ensure all details are accurate, as false information may lead to disqualification.
