Closing Date: 14 May 2025
Location: Cape Town, Western Cape, South Africa
Job Type: Permanent
Reference Number: FIDELITY-BILLING-2025
Salary: R10,000–R15,000/month
Join Fidelity Services Group as a Billing Clerk in Cape Town’s Fidelity ADT division! Ensure accurate client data and billing in a permanent role, earning R10,000–R15,000/month. Apply by 14 May 2025 to join a diverse, transformative team!
About Fidelity Services Group
Fidelity Services Group is a leading provider of security and investigation services in South Africa, with its Fidelity ADT division renowned for innovative solutions and client trust. Based in Cape Town, Western Cape, we foster a diverse, inclusive workplace that prioritizes transformation, supporting Historically Disadvantaged Candidates and Black Female Candidates. Join a team committed to excellence, fairness, and global business ethics.
Position Purpose
The Billing Clerk role (x2 positions) in the Fidelity ADT division in Cape Town is a permanent position focused on ensuring accurate client data capture on the LSN system, supporting billing processes, and resolving queries. Earning R10,000–R15,000/month, you’ll contribute to operational efficiency, SOX compliance, and customer satisfaction, aligning with Fidelity’s transformation and Employment Equity goals.
Key Responsibilities
- Verify accuracy and completeness of quotes and agreements received.
- Ensure new contracts and support documents are scanned and filed.
- Facilitate communication between sales reps, sales admin, and other departments.
- Capture supporting documents for new clients and technical installations.
- Liaise with sales teams on all installation requests.
- Perform general ad hoc duties as required.
- Uphold Standard Operating Procedures (SOPs) at all times.
- Ensure SOX compliance in all billing processes.
- Resolve internal and external customer queries within agreed SLAs.
Benefits
- Competitive salary (R10,000–R15,000/month).
- Permanent role with opportunities for growth in the security industry.
- Diverse, inclusive workplace prioritizing transformation and Employment Equity.
- Hands-on experience in finance and billing processes.
- Supportive team environment with a focus on professional development.
- Contribution to a trusted brand committed to client trust and ethics.
Eligibility Criteria
- South African citizen aged 18–35 (preferred).
- Grade 12 / Matric certificate.
- Minimum 3 years of billing experience.
- Computer literacy, with proficiency in Microsoft Excel.
- Ability to meet strict deadlines and ensure numerical accuracy.
- Excellent verbal and written communication skills.
- Strong attention to detail for accurate data capture.
- Professional liaison skills with personnel at all levels.
- Excellent telephone skills for customer and team interactions.
- Clear criminal record, verified via background checks.
- Residence in or near Cape Town, Western Cape, for reliable commuting.
Preferences
- Historically Disadvantaged Candidates and Black Female Candidates, per transformation policy.
- Experience in security or finance-related billing processes.
- Strong organizational skills for managing multiple queries.
- Enthusiasm for maintaining SOX compliance and SOPs.
- Basic proficiency in English for professional communication.
Knowledge, Skills, and Attributes
- Knowledge of billing processes and client data management.
- Skills in Excel for data entry and verification.
- Ability to resolve queries within SLAs and maintain compliance.
- Strong communication for cross-departmental coordination.
- Attention to detail for accurate quotes, agreements, and documents.
- Commitment to Fidelity’s values of diversity, ethics, and transformation.
- Resilience and motivation to handle deadline-driven tasks.
Why Join Fidelity Services Group?
Fidelity Services Group is a leader in South Africa’s security industry, offering a dynamic environment where diversity, transformation, and client trust are priorities. As a Billing Clerk in Cape Town’s Fidelity ADT division, you’ll ensure accurate billing, support operational excellence, and grow in a supportive, inclusive team. Join us to make an impact with a brand that values fairness and professional development.
Application Process
Submit your application, quoting reference number FIDELITY-BILLING-2025, by 14 May 2025. Include a detailed CV, certified copy of your South African ID, certified copy of your Grade 12 / Matric certificate (certifications not older than three months), and proof of residence, all not older than six months. If you do not hear back within 10 working days from the closing date, consider your application unsuccessful. Ensure all details are accurate, as false information may lead to disqualification. Fidelity Services Group does not charge fees for applications.
