About Experian
Experian is a global leader in data and technology, dedicated to helping individuals and organizations unlock new opportunities through the power of information. With innovative solutions spanning fraud prevention, credit management, healthcare, marketing, and analytics, Experian empowers millions of people worldwide to achieve financial stability and make informed decisions.
Operating across more than 32 countries with a workforce of 22 500 professionals, Experian is listed on the London Stock Exchange (FTSE 100: EXPN) and headquartered in Dublin, Ireland. The company continues to invest in people and technology to deliver cutting-edge solutions that redefine industries, from financial services to automotive, healthcare, insurance, and beyond.
About the Experian Consumer Care Learnership 2026
The Consumer Care Learnership plays a critical role in supporting Experian’s compliance with the National Credit Regulator (NCR), ensuring both legal adherence and the protection of consumer trust. Based in Stellenbosch, this full-time learnership provides participants with hands-on experience in consumer dispute management and customer service excellence.
Key Responsibilities:
- Managing inbound calls to resolve queries related to credit reports
- Handling consumer complaints received via email, web forms, and social media platforms
- Capturing, investigating, and closing disputes in alignment with NCR regulations
- Supporting Experian’s self-service platform, Up, including activations and troubleshooting
- Engaging with consumers across multiple digital channels such as WhatsApp, Facebook, HelloPeter, and the Experian chatbot.
Learnership Requirements
Applicants are expected to meet the following qualifications and skills:
- Grade 12 qualification (NQF Level 4)
- Customer Service Certificate
- Previous experience in a Contact Centre environment
- Strong communication skills and a customer-focused approach
- Digital adaptability and social media proficiency
- Ability to work under pressure with attention to detail
- Analytical thinking and problem-solving capabilities
- Demonstrated teamwork, accountability, and target orientation
- Familiarity with Experian’s values and commitment to innovation.
Application Procedure
Interested candidates can apply online: Experian Consumer Care Learnership 2026.
Closing Date: Application is available as long as it is not deleted on the official website.
Required Documents:
- A detailed and updated CV
- Certified copies of academic qualifications (Grade 12 certificate and other relevant certificates)
- Proof of relevant experience, if applicable.
Note: Experian is an Equal Opportunity Employer committed to diversity, equity, and inclusion. The company welcomes applicants from all backgrounds and ensures a supportive environment for employees with special needs or disabilities.
