Empact Group

Maitland, Western Cape

Contract

Job Details

DivisionEmpact Group Food SolutionsMinimum experience

AssociateCompany primary industryFood and BeveragesJob functional area

Operations

Empact Group Waiter Maitland, Western Cape 2024

Job Description

Purpose of the role:

We are looking for an experienced waiter who is looking to be part of a team that elevates customer service to the next level, serving food and beverages to guests at venues or catering events.

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Education and Experience required:

• Minimum of 3-year experience as executive waiter in a restaurant or catering environment is essential.
• Matric is essential
• Experience in a Hotel environment will be an advantage
• Strong beverage knowledge.

Knowledge, Skills and Competencies:

• Knowledge of and compliance with food safety standards
• Excellent time management and the ability to prioritize tasks
• Positive attitude and teamwork skills
• Previous experience as a waiter in a fine dining setting
• Excellent communication and customer service skills
• Ability to multitask and work well under pressure
• Strong attention to detail
• Knowledge of food and beverage pairings
• Extreme attention to detail and quality
• Ability to follow verbal directions in a fast-paced and dynamic environment
• Excellent presentation skills

Key areas of responsibility:

• Assist with the complete setup and breakdown of the banquet area.
• Relay food and beverage orders.
• Maintain a high level of cleanliness and awareness of sanitary practices.
• Anticipate guests’ needs and exceed customer service expectations.
• Maintain composure in a fast-paced environment.
• Relay important information about orders, allergies, and special requests to the appropriate person.
• Respond urgently and appropriately to any concerns.
• Present in professional appearance and mannerisms.
• Check dishes and kitchenware for cleanliness and presentation and report any problems.
• Provide excellent customer service to guests.

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