Dunns stores is hiring

Dunns stores is hiring

General Assistant Position at Edendale Mall:

In the fast-paced world of retail, the role of a General Assistant is essential for the smooth and efficient operation of a store. The position at Edendale Mall, under the Dunns brand, offers an exciting opportunity for individuals who are passionate about customer service, teamwork, and retail management. This article explores the key aspects of the General Assistant role at Edendale Mall, detailing the job description, qualifications, required skills, and responsibilities.

Dunns stores is hiring

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Job Overview

Position Title: General Assistant – Edendale Mall (Store 7203)
Location: Edendale Mall, KwaZulu-Natal, South Africa
Job Type: Permanent
Department: Operations – Stores
Brand: Dunns
Reporting To: Store Manager

As a General Assistant at Edendale Mall, you will be expected to contribute to the overall success of the store by providing excellent customer service and supporting the daily operations of the business. This role is highly customer-focused and requires a commitment to achieving sales targets, maintaining store standards, and ensuring a positive shopping experience for all customers.

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Key Responsibilities

The General Assistant at Dunns Edendale Mall will have a wide range of responsibilities. These include but are not limited to the following:

1. Customer Service Excellence
   The primary responsibility of any retail assistant is to provide superior customer service. As a General Assistant, you will need to interact with customers, ensuring that their needs are met promptly and efficiently. This involves greeting customers, answering questions, offering product advice, and resolving any issues that may arise. Your ability to build rapport with customers and provide personalized service will be crucial to the store’s success.
2. Achievement of Sales Targets
   A significant aspect of this role involves meeting daily, weekly, and monthly sales targets. To achieve these goals, you must work closely with the store team to implement strategies that drive sales. This includes assisting in product promotions, cross-selling, and upselling to maximize sales opportunities. Monitoring and analyzing sales performance will help you identify trends and make necessary adjustments to achieve optimal turnover.
3. Merchandise Presentation
   Effective merchandising is crucial to attracting customers and driving sales. As a General Assistant, you will be responsible for ensuring that products are presented in an organized and visually appealing manner. This includes arranging displays, restocking shelves, and ensuring that products are easily accessible to customers. Proper merchandise replenishment is essential to maintain store standards and prevent stockouts.
4. Store Operations and Administration
   The General Assistant will assist in the daily operations of the store, including administrative tasks related to stock control, mark-downs, and lay-bys. You will be required to follow company policies and procedures to ensure that stock is correctly recorded and managed. This also involves ensuring that all items are priced correctly, and markdowns are applied when necessary.
5. Teamwork and Collaboration
   Working effectively as part of a team is essential to the success of the store. As a General Assistant, you will collaborate with colleagues to achieve common goals. You will also assist the store manager with daily operations, helping to coordinate tasks and ensure that everyone is working efficiently. Your ability to communicate clearly and support your teammates will contribute to a positive work environment.
6. Asset Protection
   Protecting the store’s assets, including stock, cash, physical assets, and the safety of staff and customers, is another key responsibility. This includes adhering to security procedures, monitoring for theft, and ensuring that all financial transactions are handled accurately. You will play an important role in ensuring that the store maintains a safe and secure environment for both employees and customers.
7. Housekeeping and Store Presentation
   Maintaining a clean and tidy store environment is vital to ensuring a pleasant shopping experience. As a General Assistant, you will be responsible for keeping the store neat and organized. This includes ensuring that aisles are clear, products are in good condition, and the store is free from clutter. Regular housekeeping is essential for both aesthetic reasons and safety.
8. Product Knowledge
   While you will not be expected to be an expert, having a solid understanding of the products sold in the store will enable you to assist customers more effectively. Being knowledgeable about product features, benefits, and availability will help you answer questions, suggest suitable alternatives, and enhance the overall customer experience.
9. Implementing Store Layouts
   The layout of the store plays a significant role in driving sales. You will assist in the implementation of effective store layouts, ensuring that products are placed strategically to attract customers and encourage purchases. This may involve working with visual merchandising teams to set up displays, optimize product placement, and ensure that the store’s overall layout is easy to navigate.

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Qualifications

To qualify for the position of General Assistant at Edendale Mall, the following qualifications and educational background are required:

• Matric (Grade 12): A high school diploma is a minimum requirement for this position. It ensures that candidates have a basic level of education, which is important for carrying out administrative tasks, communication, and customer service duties effectively.

While a matric qualification is essential, the company also values practical experience and a customer-centric attitude.

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Skills and Experience Required

The role of General Assistant requires a blend of soft and technical skills. Below are the core competencies and experience that will help you succeed in this role:

1. Customer Service Orientation
   A customer-first mindset is essential for this position. You must be passionate about delivering excellent customer service, have the ability to resolve conflicts, and maintain a positive attitude even in challenging situations. Experience in a customer-facing role will be beneficial.
2. Previous Sales Experience
   While specific retail experience is not mandatory, having previous sales experience can be advantageous. A background in retail or sales will enable you to quickly grasp the sales targets and goals set by the company.
3. Teamwork Skills
   The ability to work well within a team is crucial. As a General Assistant, you will be expected to collaborate with other store staff to ensure smooth operations. Communication, cooperation, and mutual support are key components of working effectively in a retail environment.
4. Time Management and Planning
   Retail environments can be fast-paced, and it’s important to be able to manage your time effectively. The ability to prioritize tasks and stay organized will help you stay on top of daily responsibilities such as stock replenishment, administrative duties, and customer service tasks.
5. Attention to Detail
   Whether it’s ensuring products are displayed correctly, stock levels are accurate, or administrative tasks are completed properly, attention to detail is crucial. Small mistakes can lead to stock discrepancies or customer dissatisfaction, so precision is key.
6. Computer Literacy
   A basic understanding of computer systems is required for this role. You will need to interact with inventory management systems, process transactions, and complete administrative duties using various digital tools.
7. Stress Tolerance
   The retail environment can sometimes be stressful, especially during peak shopping periods or when dealing with difficult customers. A high level of stress tolerance and the ability to remain calm under pressure are essential qualities for the role.
8. Integrity and Initiative
   As a General Assistant, you will often be trusted with store assets and important administrative tasks. A high level of integrity is essential to ensure that you handle all duties with honesty and responsibility. Additionally, showing initiative by taking on additional responsibilities and looking for ways to improve the store’s performance will be valued.

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Work Environment

Working as a General Assistant in a mall setting like Edendale Mall requires flexibility and the ability to work in a dynamic retail environment. You will interact with a wide range of customers and colleagues, and the work may include standing for extended periods, lifting products, and managing various store activities.

The mall environment offers a bustling atmosphere, with a variety of customers visiting the store daily. As such, you must be adaptable and able to handle multiple tasks simultaneously. The role may also require working weekends, public holidays, and shifts, depending on the store’s operating hours.