Dis-Chem Pharmacies is Hiring! Apply Now for Online Administrator Position at Southgate

Dis-Chem Pharmacies invites suitably qualified individuals to apply for the Online Administrator Vacancy at their Southgate store. The main role of this position is to ensure smooth and efficient in-store operations for the Dis-Chem Online Store Click & Collect system.

The closing date for applications is 01 October 2025, so don’t miss this opportunity to join one of South Africa’s leading pharmacy groups.

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Why This Opportunity is Worth It

This role is perfect for someone who enjoys working in a fast-paced retail environment and wants to be part of a growing e-commerce team. As an Online Administrator, you will help create an excellent shopping experience for customers using the Click & Collect service.

Dis-Chem is offering a market-related salary, along with benefits such as medical aid, provident fund, and a staff account. This is a great chance to build a stable career with a respected and well-known company.

Minimum Requirements You Must Meet

To qualify for this position, applicants must meet the following essential requirements:

Grade 12 / Matric certificate
Proof of full vaccination (certificate required)
At least 1 year of experience in a retail environment
Computer literacy, including MS Office and internet browser administration

Advantageous but not compulsory:

Basic understanding of e-commerce and online shopping in South Africa
Ability to communicate in more than one language

What You Will Be Doing (Job Responsibilities)

As an Online Administrator, you will be responsible for managing and improving the Click & Collect system to ensure customers have a smooth experience. Your tasks will include:

Delivering excellent customer service to all Click & Collect users.
Managing customer orders and ensuring they are ready for collection before the customer arrives.
Staying up to date with emails and system notifications and taking action where needed.
Keeping accurate records of all orders — from receiving to packing and releasing them to customers.
Looking for ways to reduce customer wait times and improve the collection process.
Reporting any system issues immediately to avoid disruptions.
Correctly picking and packing parcels to avoid mistakes or discrepancies.
Resolving customer queries quickly and effectively.
Updating management about any unresolved customer issues.
Keeping management informed with regular feedback on online operations.
Implementing new processes or changes as instructed by management.

Skills and Competencies Needed

To succeed in this role, you need to have the following essential skills:

Strong customer service focus and a drive to deliver quality service.
Excellent communication and active listening skills.
Attention to detail and accuracy in work.
Ability to meet deadlines and work under pressure.
Problem-solving skills to handle issues quickly.
Honesty, patience, and trustworthiness.
Good time management and accountability for tasks.

Having a good understanding of how online shopping works in South Africa will be a great advantage.

Special Conditions of Employment

Before applying, make sure you meet these additional conditions:

Willing and able to work retail hours, including weekends and public holidays.
Have reliable transport to get to and from work.
Be fully vaccinated and able to provide proof of vaccination.
Be a South African citizen.
Have a clear credit and criminal record.