Department of Labour 2026: UI Claims Officer Posts (X141)

The Department of Employment and Labour is looking for people to join its team as UI (Unemployment Insurance) Claims Officers. These workers help people who have lost jobs to get the money they are owed from the government. The posts are spread across several labour centres and satellite offices in the Western Cape, so you can work close to home if that matters to you. If you are a high‑school graduate and want a stable job where you can learn about law, customer service, and computer systems, this could be a great fit.

When to apply

After that, no more applications will be accepted. Make sure you finish your paperwork and send it in on time.

Where the jobs are

You can work at any of the following locations. Each site has a specific reference number you’ll need to note when you apply.

What you need to bring

• Education: Grade 12 (Senior Certificate) or equivalent.
• Experience: None required – only 0‑6 months is accepted, so fresh graduates can apply.
• Knowledge: A basic understanding of the Unemployment Insurance Act, the Unemployment Insurance Contributions Act, Public Service Regulations, and the Public Service Act helps, but you will be trained. Also good to know the Batho Pele Principles and the Department’s policies.
• Skills:
  • Clear speaking and writing
  • Good listening
  • Basic computer use
  • Friendly attitude toward customers
  • Ability to decide on simple problems

What you’ll do

• Take in claims from people who are looking for UI benefits and check them against the rules.
• Sign up new companies and verify the details of their workers.
• Make sure approved payments are sent out quickly.
• Answer questions from people who have already been processed.
• Keep paperwork and records tidy and up to date.

These tasks are done every day in a team environment, so you’ll learn a lot about public service and how the government helps its citizens.

Salary and equal opportunity

The yearly pay for a UI Claims Officer is R269 499. The Department is committed to equal opportunity for all people, regardless of race, gender or disability. They follow a plan that sets out how many people from different groups should work in each role.

Contact people

If you want to know more about a particular centre, you can call or email the person listed:

• Beaufort West – Ms V Theron: (023) 285 0981
• George – Mr M Charles: (044) 801 1223
• Knysna / Plettenberg Bay – Ms C Windwaai: (044) 302 6800
• Mitchells Plain / Nyanga – Mr F Creighton: (021) 065 4990
• Mossel Bay – Mr C Minnies: (044) 285 0260
• Oudtshoorn – Ms A Van Wyk: (044) 285 1340
• Vredenburg / Vredendal – Ms J Le Fleur: (022) 065 0815

How to apply

You have two options:

1. Send a letter or bring a hard copy
   • Address: Chief Director – Provincial Operations, PO Box 872, Cape Town, 8000.
   • Or drop it in person at: Department of Employment and Labour, 9 Long Street, corner Riebeeck and Long Street, Cape Town.
2. Apply online – The Department has a simple form you can fill out.
   • Make sure your application reaches the Sub‑directorate of Human Resources Management in the Western Cape.
   • Use this button to apply here (the actual link will be to the Department’s application page).

When you submit your application, write “UI Claims Officer – X141” in the subject line so they know exactly which job you’re interested in.

One final note

This job is a solid stepping stone if you want to grow inside a government organisation. You will learn about legal frameworks, customer care, and how to use office software. Most importantly, you’ll be helping people get the support they deserve when they lose a job. If you think you can meet the requirements, don’t wait – send your application before the deadline.

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