Department of Health Client Information Clerk Vacancy 2026 – Apply Before 12 March
The Department of Health is inviting applications for the position of Client Information Clerk (Re-advertisement) at Charlotte Maxeke Johannesburg Academic Hospital. This opportunity is ideal for candidates with Grade 12 who are looking to start a career in government administration or call centre services.
If you are passionate about customer service, communication, and working in a healthcare environment, this could be your chance to secure a permanent government job with benefits.
Job Title: Client Information Clerk
- Reference Number: REFS/035627
- Directorate: ICT Switchboard
- Number of Posts: 1
- Salary Package: R228 321 per annum (plus government benefits)
- Location: Johannesburg, Gauteng
- Closing Date: 12 March 2026
Minimum Requirements
Applicants must meet the following criteria:
- Grade 12 (Matric) or equivalent qualification
- No prior work experience required
Knowledge Requirements
- Basic clerical procedures
- Information Communication Technology (ICT) procedures
- Call centre norms and standards
- Basic statistics
- Understanding of Batho Pele Principles and Six Ministerial Priorities
Skills Required
- Planning and organising
- Customer care and telephone etiquette
- Problem-solving abilities
- Basic mathematical skills
- Computer literacy (Microsoft Office)
- Interpersonal and typing skills
Added Advantages
- National Higher Certificate in ICT or Call Centre qualification from a recognised institution
- Switchboard operator or call centre agent experience
- Computer certificate from an accredited institution
Please note: Shift work, including weekends and public holidays, is compulsory.
Key Responsibilities
The successful candidate will be responsible for:
- Answering and transferring incoming calls promptly using an updated telephone directory
- Monitoring calls and providing feedback to clients
- Maintaining updated extension lists and contact records for doctors and nurses
- Updating the hospital telephone directory regularly
- Managing emergency and high-priority calls via SMS, paging, and email
- Assisting with troubleshooting telephone and PABX issues
- Providing accurate information using reference materials
- Supporting general administrative tasks
- Assisting with disaster management services
- Complying with the Performance Management and Development System
How to Apply
Applications must be submitted online in PDF format only via the Gauteng Department of Health E-Recruitment Portal.
Important application guidelines:
- Complete and sign the new Z83 application form (available from any Public Service Department or the DPSA website).
- Attach a recently updated, comprehensive CV.
- Ensure your CV clearly states your institution, job titles, and employment dates.
- The information on your Z83 form must match your CV.
No hand-delivered, faxed, or emailed applications will be accepted.
Shortlisted candidates will be contacted to submit certified copies of qualifications and supporting documents (not older than 6 months) before the interview.
Foreign qualifications must be evaluated by SAQA and accompanied by an evaluation certificate.
Important Notes
- If you do not receive feedback within three months after the closing date, consider your application unsuccessful.
- Candidates will undergo personnel suitability checks, including criminal record, qualification verification, credit checks, and reference checks.
- The department may conduct skills or knowledge assessments.
- The recommended candidate may undergo medical surveillance in line with Occupational Health and Safety regulations.
- The Department reserves the right not to fill the post.
- No application fees are required when applying for Public Service positions.
Women and persons with disabilities are strongly encouraged to apply.
Why Apply for This Government Job?
Working for the Department of Health offers:
- Stable government employment
- Competitive salary with benefits
- Career growth opportunities
- Valuable experience in healthcare administration
- Exposure to ICT and call centre operations within a hospital environment
If you meet the requirements and are ready to build your career in public healthcare administration, submit your application before 12 March 2026.
