Ethekwini Municipality is hiring CALL CENTRE AGENTS
DETAILS
Closing Date
2025/05/02
Reference Number
ETH250416-3
Job Number 71000216
Job Title Call Centre Agent
Job Type Permanent
Job Grade T07
Division Call Centre
Department Revenue Branch Call centre And Correspondence
Vacancy Group Revenue Management
Reporting To Supervisor (Call Centre)
Location – Town / City Durban
Location – Province KwaZulu-Natal
Location – Country South Africa
Salary: R221 348.60 – R287 333.14 per annum
Job Purpose
To execute proper and correct administration and control over operation and revenue billing services rendered by the municipality.
Key Responsibility Areas
Provides a prompt service for all customer in relation to revenue related queries on services provided by the Municipality.
Provides relevant revenue related information on various services provided/ offered by the Municipality.
Performs Administration functions to maintain a high standard of customer service.
Processes all applicable administrative requirements for registration of new and/or existing Municipal customers.
Processes all applicable administrative requirements for termination of existing municipal customers.
Administrates all name change requests.
Attends to all valuation roll changes and property registration enquiries.
Contributes in policy changes and initiatives aimed at maintaining high standards and improving customer service.
Adheres to contact centre culture and utilizes technology to ensure effective, efficient, and prompt customer service.
Assists consumers to register / create profiles on the eServices.
Competencies
Attention to Detail.
Ethics and Professionalism.
Organizational Awareness.
Problem Solving.
Business Processes.
Use of Technology.
Communication.
Client Orientation and Customer Focus.
Resilience.
Learning Orientation.
Essential Requirements
Grade 12 (NQF Level 4) or equivalent.
Computer Literacy.
Preferred Requirements
Grade 12 (NQF Level 4) and an Administrative certificate.
Housing Subsidy Yes
Leave Yes
Medical Aid Yes
Pension Fund Yes
Remuneration R221 348.60/R287 333.14 p.a
13th Cheque Yes
