Customer Service Representative – Pretoria | Tracker South Africa
Permanent| Market-Related Salary | EE Position
Tracker South Africa is hiring a Customer Service Representative for its Pretoria operations. This role is ideal for an experienced administrative or customer service professional who enjoys coordinating sales support, working with multiple stakeholders, and delivering excellent client service in a fast-paced environment.
Job Overview
- Company: Tracker
- Job Title: Customer Service Representative
- Location: Pretoria, Gauteng
- Industry: IT & Internet / Vehicle Tracking & Logistics
- Job Type: Fixed-Term Contract
- Remuneration: Market Related
- Employment Equity: Yes
Key Responsibilities
- Process sales contracts from clients, sales consultants, brokers, dealers, and business partners
- Schedule Tracker fitments with Fitment Centres and in-house technicians
- Manage and adjust technician job schedules to maintain efficiency
- Handle Business Service Requests and provide technical support coordination
- Follow up on contract loading and ensure accurate data capture (Lead Sources and Pricing Sources)
- Prepare and distribute statistics to sales consultants, brokers, dealers, and fitment centres
- Attend to queries from clients and partners, escalating and following up until resolved
- Provide insurance certificates when required
- Manage incoming calls and deliver professional customer support
- Liaise with internal teams, head office staff, sales teams, corporates, and external partners
- Deliver service to both existing and prospective clients while protecting company and customer interests
Minimum Requirements
- Matric (Grade 12)
- At least 2 years’ experience in an administrative or customer service role
- Experience in logistics or vehicle tracking industries (advantageous)
- Proficiency in MS Office and Outlook
- Strong communication, coordination, and problem-solving skills
Why Join Tracker?
- Work with a leading South African tracking and security brand
- Gain exposure to sales support, logistics, and customer service operations
- Collaborative work environment with national reach
- Opportunity to grow skills in a high-demand industry
How to Apply
Apply online before 21 January 2026. If you do not receive feedback within 4 weeks, please consider your application unsuccessful.
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