Are you looking for a Cloud Support Engineer job in South Africa? Here’s an exciting opportunity to join a global tech leader! Ericsson is hiring a Cloud Support Engineer for its Johannesburg office, with a focus on IP, Core, and Cloud technologies. If you are passionate about network support, cloud architecture, and next-generation telecom solutions, this could be your ideal career move.
In this article, we break down everything you need to know about the role, the company, and why Ericsson might be your next career home. This is your chance to step into a dynamic role in one of the most innovative telecommunications environments.
Why Choose Ericsson?
Before diving into the job role, let’s understand why Ericsson is one of the most sought-after employers in the tech and telecom space.
Ericsson is a global leader in 5G, IoT, and advanced cloud infrastructure. The company is known for pushing boundaries in network innovation and creating scalable digital solutions for mobile operators and enterprises. Working at Ericsson means joining a community of driven, diverse, and talented professionals.
The company is deeply committed to inclusion, sustainability, and building a better-connected future. They encourage innovation and value real-world problem solvers who can challenge the norm and develop world-class solutions.
Cloud Support Engineer: What’s the Role About?
This is not just any support role. Ericsson’s Cloud Support Engineer position is built for problem solvers who can handle complex cloud and networking environments. You’ll be responsible for analyzing, orchestrating, and troubleshooting network-level issues, while working closely with engineers and cloud application teams.
In short, you’ll be the technical bridge between cloud infrastructure and smooth service delivery.
Key Responsibilities
Let’s look at what your day-to-day responsibilities as a Cloud Support Engineer would include:
- Investigate and resolve technical customer requests efficiently.
- Ensure full compliance with support guidelines and system protocols.
- Use tools and frameworks to manage ticket queues and service requests.
- Communicate clearly and frequently with customers on progress updates.
- Collaborate with engineering teams to solve complex technical issues.
- Escalate unresolved problems to senior technical teams when necessary.
- Provide feedback and document suggestions for product improvements.
- Maintain accurate configuration and network documentation.
- Lead the deployment of new software versions and cloud releases.
- Deliver emergency and after-hours support when required.
- Write detailed reports on fault isolation and corrective actions.
What Skills and Experience Do You Need?
To succeed in this role, Ericsson is looking for candidates with both hands-on and strategic experience in cloud and IP technologies. You should have the technical curiosity, problem-solving mindset, and communication skills to thrive in fast-paced environments.
Required Qualifications
- A degree in Engineering, IT, or Telecommunications.
- Hands-on experience in support, operations, or integration roles.
- Deep working knowledge of Linux systems and administration.
- Expertise in IP networking – switching, routing, firewalling.
- Familiarity with OpenStack and other cloud-native technologies.
- Strong command of scripting languages for automation (e.g., Bash, Python).
- Practical experience with virtual machines, containers, and Kubernetes.
- Knowledge of network security, SDN, and cloud performance optimization.
- Familiarity with multiple vendor environments and data center operations.
- Exposure to storage solutions, virtual switches, and software-defined networks.
Where You’ll Be Based
The job is located in Johannesburg, Gauteng, one of the most important tech hubs in South Africa. This city offers great opportunities for career growth, access to high-end infrastructure, and a diverse talent network.
While the main office is in Johannesburg, Ericsson also operates in Woodmead and offers flexible work structures for qualified professionals.
Why This Job is a Game-Changer
This Cloud Support Engineer role isn’t just about fixing systems. It’s about:
- Working with cutting-edge technology.
- Playing a part in future 5G, IoT, and cloud services.
- Building real-world solutions for Africa’s biggest telecom providers.
- Being part of a global talent pool with exposure to AI and automation tools.
- Joining a company that’s shaping the future of cloud computing and virtualized networks.
Diversity and Inclusion at Ericsson
Ericsson champions diversity and inclusion at every level. The company’s South African hiring policy aligns with Employment Equity plans, meaning they actively promote opportunities for underrepresented groups.
This commitment isn’t just on paper—it’s reflected in team dynamics, mentorship opportunities, and leadership development.
Similar Jobs You Might Like
If this Cloud Support Engineer role appeals to you, here are a few similar positions worth exploring:
- Support Engineer – Cloud in Mumbai, India
- Support Engineer – Packet Core in Gurgaon, India
- Senior Packet Core Engineer – Ericsson Nodes in Noida, India
- Problem Manager – Core in Noida, India
Each of these roles highlights the global demand for cloud, IP, and core network professionals.
ALSO APPLY FOR Cloud Engineer II Job Opportunity at Capitec Bank
Life at Ericsson – Beyond the Role
Working at Ericsson means more than just performing tasks. You’ll be part of a team where innovation is nurtured, and collaboration is the norm. You’ll have access to:
- Continuous learning and upskilling programs
- Health and wellness benefits
- Global mobility and exchange programs
- A supportive environment that recognizes innovation
Watch this short video to see what life at Ericsson MEA looks like:
👉 https://youtu.be/3_O_MTt0PAY?si=HnqI4J3gpj2papL_
How to Apply for the Cloud Support Engineer Role
Applying is simple. Go to the official Ericsson careers portal or your preferred job platform like Indeed. Upload your resume, and follow the application steps.
Be sure to tailor your resume to match the key qualifications and skills listed above to improve your chances.
Conclusion
If you’re ready to elevate your tech career, this Cloud Support Engineer role at Ericsson South Africa could be the perfect fit. With competitive benefits, global exposure, and the chance to work on transformative technologies, this is your opportunity to stand out in the cloud and telecom space.
Don’t miss this chance—apply today and take your skills to the next level in one of the world’s most innovative companies.
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