Client Service Officer: UIF (X128 Posts) – Department of Employment and Labour
The Department of Employment and Labour is recruiting 128 Client Service Officers (UIF) across several Labour Centres and Satellite Offices in KwaZulu-Natal. This large recruitment drive offers a valuable opportunity for individuals with Grade 12 and no work experience to start a career in the public sector.
Closing Date: 27 March 2026
Successful applicants will support services related to the Unemployment Insurance Fund (UIF) by assisting members of the public with unemployment benefit applications and administrative processes.
These positions offer a stable government salary, benefits, and career development opportunities for candidates interested in public service.
Job Overview
Position: Client Service Officer: UIF
Number of Posts: 128
Salary: R269 499 per annum
Closing Date: 27 March 2026
Employer: Department of Employment and Labour
Available Centres and Posts
The vacancies are distributed across several Labour Centres and Satellite Offices in KwaZulu-Natal:
- Labour Centre: Richards Bay – Ref: HR4/4/3/01 (2 Posts)
- Satellite Office: Eshowe – Ref: HR4/4/3/02 (12 Posts)
- Satellite Office: Empangeni – Ref: HR4/4/3/03 (12 Posts)
- Labour Centre: Ixopo – Ref: HR4/4/3/04 (12 Posts)
- Satellite Office: Bergville – Ref: HR4/4/3/05 (12 Posts)
- Satellite Office: Umzinto / Park Rynie – Ref: HR4/4/3/06 (12 Posts)
- Labour Centre: Pinetown – Ref: HR4/4/3/07 (10 Posts)
- Satellite Office: Hammarsdale – Ref: HR4/4/3/08 (12 Posts)
- Labour Centre: Vryheid – Ref: HR4/4/3/09 (2 Posts)
- Satellite Office: Pongola – Ref: HR4/4/3/10 (10 Posts)
- Satellite Office: Emadlangeni – Ref: HR4/4/3/11 (12 Posts)
- Labour Centre: Stanger – Ref: HR4/4/3/12 (2 Posts)
- Satellite Office: Umzimkhulu – Ref: HR4/4/3/13 (12 Posts)
- Satellite Office: Bridge City – Ref: HR4/4/3/14 (4 Posts)
- Labour Centre: Ladysmith – Ref: HR4/4/3/15 (1 Post)
Minimum Requirements
Applicants must meet the following requirements:
- Grade 12 (Matric)
- No experience required
Knowledge Requirements
Candidates should have knowledge of the following legislation and policies:
- Unemployment Insurance Act and related regulations
- Unemployment Insurance Contributions Act
- Public Finance Management Act (PFMA)
- Protection of Personal Information Act (POPIA)
- Treasury Regulations
- Batho Pele Principles
- Department of Labour policies and procedures
- UIF vision, mission and values
- Customer care principles
- Departmental policies, procedures and operational guidelines
Required Skills
Applicants should possess the following competencies:
- Interviewing skills
- Strong communication skills (verbal and written)
- Listening and interpretation skills
- Computer literacy
- Conflict management
- Time management
- Customer relations and service delivery
- Analytical thinking
- Interpersonal skills
- Telephone etiquette
- Ability to interpret the UIF Act and UIF Contribution Act
Successful candidates will also receive on-the-job training on operational systems.
Key Responsibilities
The main duties of a Client Service Officer include:
- Providing screening services for UIF clients
- Processing applications for UIF benefits
- Registering payment continuation forms
- Performing administrative duties related to UIF services
- Assisting clients with UIF enquiries and documentation
- Supporting service delivery at Labour Centres and Satellite Offices
These responsibilities ensure efficient service delivery for the **Unemployment Insurance Fund and support unemployed workers who require financial assistance.
Enquiries
For more information regarding the vacancies, applicants may contact the following officials:
- Mr I Ximba – Tel: (035) 760 1614 (Richards Bay / Empangeni / Eshowe)
- Mr P Mtolo – Tel: (033) 212 2768 (Richmond / Ixopo)
- Ms L Radebe – Tel: (036) 307 0898 / 7097 (Ladysmith / Bergville)
- Mr S Biyase – Tel: (039) 688 6900 (Port Shepstone / Umzinto / Park Rynie)
- Mr B Gwala – Tel: (031) 701 7740 (Pinetown / Hammarsdale)
- Mr F Dladla – Tel: (034) 598 08916 (Vryheid / Pongola)
- Mr S Pillay – Tel: (036) 638 1900 (Newcastle / Emadlangeni)
- Ms S Mkhize – Tel: (032) 551 7300 (Stanger)
- Mr S Ngqoza – Tel: (039) 727 2140 (Kokstad)
- Mr SA Mchunu – Tel: (031) 336 1500 (Durban / Bridge City)
How to Apply
Applications can be submitted by post, hand delivery, or email, depending on the relevant Labour Centre.
Richards Bay Labour Centre
Deputy Director: Richards Bay Labour Centre
Private Bag X20033, Empangeni, 3880
Hand Deliver: 11 Lira Rink Road, Richards Bay
Email: Jobs-KZN28@Labour.gov.za
Empangeni Satellite
Deputy Director: Richards Bay Labour Centre
Private Bag X20033, Empangeni, 3880
Hand Deliver: 11 Lira Rink Road, Richards Bay
Email: Jobs-KZN46@Labour.gov.za
Eshowe Satellite
Deputy Director: Richards Bay Labour Centre
Private Bag X20033, Empangeni, 3880
Hand Deliver: 11 Lira Rink Road, Richards Bay
Email: Jobs-KZN47@Labour.gov.za
Ixopo Labour Centre
Deputy Director: Richmond Labour Centre
PO Box 852, Richmond 3780
Hand Deliver: 60 Shepstone Street, Richmond
Email: Jobs-KZN49@Labour.gov.za
Ladysmith Labour Centre
Ladysmith Labour Centre
Private Bag X9925, Ladysmith, 3370
Hand Deliver: 35 Keate Street, Ladysmith
Email: Jobs-KZN51@Labour.gov.za
Bergville Satellite
Ladysmith Labour Centre
Private Bag X9925, Ladysmith, 3370
Hand Deliver: 35 Keate Street, Ladysmith
Email: Jobs-KZN52@Labour.gov.za
Umzinto / Park Rynie Satellite
Deputy Director: Port Shepstone Labour Centre
PO Box 379, Port Shepstone 4240
Hand Deliver: 17 Bisset Street, Port Shepstone
Email: Jobs-KZN54@Labour.gov.za
Pinetown Labour Centre
Deputy Director: Pinetown Labour Centre
PO Box 1025, Pinetown, 3610
Hand Deliver: 49 Kings Road, Pinetown
Email: Jobs-KZN56@Labour.gov.za
Hammarsdale Satellite
Deputy Director: Pinetown Labour Centre
PO Box 1025, Pinetown, 3610
Hand Deliver: 49 Kings Road, Pinetown
Email: Jobs-KZN57@Labour.gov.za
Vryheid Labour Centre
Deputy Director: Vryheid Labour Centre
PO Box 430, Vryheid
Hand Deliver: 99 Landrose Street, Vryheid
Email: Jobs-KZN29@Labour.gov.za
Pongola Satellite
Deputy Director: Vryheid Labour Centre
PO Box 430, Vryheid
Hand Deliver: 99 Landrose Street, Vryheid
Email: Jobs-KZN58@Labour.gov.za
Emadlangeni Satellite
Deputy Director: Newcastle Labour Centre
Private Bag X9925, Newcastle, 3370
Hand Deliver: 29 Scott Street, Newcastle 2940
Email: Jobs-KZN59@Labour.gov.za
Stanger Labour Centre
Deputy Director: Stanger Labour Centre
PO Box 138, Stanger 4450
Hand Deliver: 12 Cator Street, Stanger
Email: Jobs-KZN60@Labour.gov.za
Umzimkhulu Satellite
Deputy Director: Kokstad Labour Centre
PO Box 260, Kokstad, 4700
Hand Deliver: 59 Hope Street, Kokstad
Email: Jobs-KZN15@Labour.gov.za
Bridge City Satellite
Deputy Director: Durban Labour Centre
PO Box 10074, Durban 4056
Hand Deliver: Government Buildings, Masonic Grove, 16 Beach Grove, Durban
Email: Jobs-KZN36@labour.gov.za
Attention: Sub-directorate – Human Resources Operations, KwaZulu-Natal
Why You Should Apply
These 128 vacancies from the Department of Employment and Labour represent one of the largest UIF recruitment drives in 2026. With no experience required, the positions are ideal for school leavers and job seekers looking to enter government employment.
Successful candidates will gain valuable experience while supporting South Africans who depend on the Unemployment Insurance Fund for financial assistance during unemployment.
Closing Date: 27 March 2026
Applicants are encouraged to apply as soon as possible to avoid missing this opportunity.
