CLIENT SERVICES REPRESENTATIVE x2
Motor Industry Bargaining Council Reference NumberCSR/SSC Randburg SEP 2025 DescriptionDuties and Responsibilities Logs and tracks all enquiries and complaints on the system (first line of support).Handle customer calls and provide accurate and satisfactory answers to queries and concerns the first time (First Call Resolution).Conducts preliminary investigations.Liaises with relevant stakeholders to resolve complaints.Provides customer services to all stakeholders via telephonic and other customer contact methods.Ensures service levels and performance is maintained in terms of the national MIBCO Mission, Vision and Statement. Knowledge…