Mr Price Group Call Centre Agent (customer service – mobile)
Mr Price Group Job DescriptionAs a Customer Service Representative, you’ll handle incoming calls, emails, WhatsApp, and webchat queries. You’ll assist customers with billing, SIM cards, and product-related issues—resolving queries quickly and professionally. ResponsibilitiesRespond to customer queries across multiple platforms (calls, WhatsApp, webchat, email).Log and update customer information accurately.Investigate and resolve account and product issues.Deliver friendly, consistent, and high-quality service.Meet response and resolution time targets.Follow company policies and service standards.Collaborate respectfully with team members and other departments.Continuously learn and grow your…