Call Centre Agent Permanent

Housing Subsidy: Yes
Leave: Yes
Medical Aid: Yes
Pension Fund: Yes
Remuneration: R221,348.60 – R287,333.14 per annum
13th Cheque: Yes

Closing Date: 2 May 2025
Reference Number: ETH250416-3
Job Number: 71000216
Job Title: Call Centre Agent
Job Type: Permanent
Job Grade: T07
Division: Call Centre
Department: Revenue
Branch: Call Centre and Correspondence
Vacancy Group: Revenue Management
Reporting To: Call Centre Supervisor
Location: Durban, KwaZulu-Natal, South Africa

Job Purpose:
To manage and deliver accurate administration and oversight of operational and revenue billing services provided by the municipality, ensuring exceptional customer service.

Key Responsibility Areas:

Deliver prompt and effective responses to customer inquiries related to municipal revenue services.
Provide accurate information on various municipal services and offerings.
Perform administrative tasks to uphold high customer service standards.
Process registrations for new and existing municipal customers.
Handle administrative tasks for the termination of municipal customer accounts.
Manage name change requests efficiently.
Address inquiries regarding valuation roll changes and property registrations.
Contribute to policy updates and initiatives to enhance customer service quality.
Embrace the contact centre culture and leverage technology for efficient and timely customer support.
Support customers in registering and creating profiles on the eServices platform.

Competencies: