South African Civil Aviation Authority( SACAA ) Contact Centre Trainee
South African Civil Aviation Authority( SACAA ) Reference NumberSA-414 DescriptionOverall, Purpose of the Job To provide an end-to-end customer service to the SACAA clients through various communication channels such as phone, email and chat. To improve the customer experience and customer satisfaction index by handling customer enquiries, resolving issues and supporting the team in delivering high-quality service. Customer Service Handle incoming customer calls, emails, and online inquiries with professionalism and courtesy.Assist customers with enquiries regarding products and services, and account information.Accurately…