Assistant Administration Officer: Helpdesk and Complaints
The Department of Public Works invites suitably qualified candidates to apply for the position of Assistant Administration Officer: Helpdesk and Complaints at its Cape Town Regional Office. This opportunity is ideal for candidates with strong administrative, communication, and data-handling skills who thrive in a fast-paced service delivery environment.
Closing date for applications: 30 January 2026
Assistant Administration Officer: Helpdesk and Complaints
Ref No: 2026/13
Salary: R228,321 per annum
Location: Cape Town Regional Office
Minimum Requirements
To be considered for this role, applicants must meet the following criteria:
- Senior Certificate / Grade 12 / Matric
- A tertiary qualification will be an added advantage
- Computer literacy, with strong skills in MS Excel and MS Word
- Good verbal and written communication skills
- Ability to analyse information and convert data into usable statistics
- Strong administrative and organisational skills
- Ability to work under pressure and meet deadlines
- Basic understanding of the built environment and project management principles
- Typing skills will be an added advantage
Key Responsibilities and Duties
The successful candidate will be responsible for the following duties:
- Liaising with internal clients and national client departments regarding queries, follow-ups, and feedback
- Assisting with the consolidation of monthly and quarterly reports
- Performing general office administration, including filing, memorandum drafting, and letter writing
- Collecting and compiling inputs to resolve audit queries
- Registering OW 415 forms for day-to-day maintenance services and service contracts
- Updating, managing, and filing records for maintenance services and service contracts
- Following up on outstanding cases to ensure queries are resolved and service delivery is maintained
- Updating and administering daily maintenance spreadsheets for internal and external distribution
- Providing regular feedback to the National Call Centre on the status of complaints
- Arranging and attending meetings with both internal and external stakeholders
- Carrying out general administrative support functions as required
Enquiries
For more information regarding this post, please contact:
Mr R Majal
Tel: (021) 402 2300
How to Apply
Applications must be submitted to the Cape Town Regional Office using one of the following methods:
- Postal Address:
The Regional Manager
Department of Public Works
Private Bag X9027
Cape Town, 8000 - Hand Delivery:
Ground Floor, Customs House Building
Lower Heerengracht Street
Cape Town - Email:
RecruitCPT26-11@dpw.gov.za
Attention
Ms C Rossouw
