Herotel Receptionist Vacancy 2025: Join Our Team
Location: Kriel, Mpumalanga, South Africa
Salary: Market-related (to be confirmed upon application)
Job Type: Full-time, Permanent
Application Deadline: Not specified (apply promptly to secure your spot)
Herotel, a leading South African internet service provider committed to connecting communities, is seeking a professional and welcoming Receptionist to be the face of our Kriel office. If you’re passionate about customer service and thrive in a dynamic environment, this role offers an exciting opportunity to make a lasting impression!
About Herotel
Founded with a mission to bridge the digital divide, Herotel provides high-speed fibre and fixed wireless internet to homes and businesses across South Africa. With a focus on community empowerment and exceptional service, Herotel is building a team of dedicated professionals who embody its values of excellence, integrity, and customer satisfaction.
Role Overview
As a Receptionist, you’ll be the first point of contact for customers, visitors, and staff, ensuring a friendly and efficient experience. This role involves managing the front desk, handling communications, and supporting administrative tasks to keep the Kriel office running smoothly.
Key Responsibilities
- Answer and route incoming calls professionally, directing them to relevant departments.
- Greet and assist customers and visitors, ensuring a warm and welcoming experience.
- Manage the busy reception area, maintaining a neat and professional appearance.
- Take and relay accurate messages to appropriate team members.
- Organize meeting rooms and coordinate bookings as needed.
- Handle post and courier services, ensuring timely dispatch and receipt.
- Perform administrative tasks, including filing, document management, and data entry.
- Support management with general office duties to enhance operational efficiency.
- Maintain compliance with company procedures, rules, and regulations.
What You’ll Gain
- Competitive Salary: Earn a market-related wage with a stable, permanent role.
- Career Development: Build skills in customer service, administration, and teamwork in a growing industry.
- Dynamic Environment: Work with a passionate team dedicated to connecting communities.
- Community Impact: Contribute to Herotel’s mission of delivering world-class internet access to underserved areas.
Eligibility Criteria
- Education: Grade 12 or equivalent qualification (NQF Level 4).
- Experience: Minimum of 2 years as a receptionist or in a similar customer-facing role.
- Skills & Competencies:
- Proficiency in Microsoft Office (e.g., Word, Excel, Outlook).
- Strong communication skills, fluent in English and Afrikaans.
- Excellent customer service and problem-solving abilities.
- Ability to prioritize tasks and manage time effectively in a busy environment.
- Well-presented, professional, and reliable demeanor.
- Strong organizational skills and attention to detail.
- Ability to follow instructions accurately and work collaboratively.
- Citizenship: South African citizen or permanent resident with legal work authorization.
- Employment Equity: Preference given to Previously Disadvantaged Individuals in line with Herotel’s Employment Equity Plan.
How to Apply
- Access the Application Portal: Apply online via Herotel’s careers page at www.herotel.com/careers or through job platforms like Indeed or LinkedIn.
- Search for the Role: Look for the Receptionist – Kriel position.
- Submit Your Application: Upload:
- Updated CV highlighting your receptionist experience and customer service skills.
- Certified copy of your Grade 12 certificate and ID.
- Complete the Form: Provide accurate details and submit promptly, as no closing date is specified.
- Follow Up: Only shortlisted candidates will be contacted within 4 weeks of applying. If you don’t hear back, consider your application unsuccessful.
Application Tips
- Tailor Your CV: Emphasize your receptionist experience, communication skills, and ability to manage a busy front desk.
- Highlight Bilingual Skills: Fluency in English and Afrikaans is a key requirement, so showcase this prominently.
- Prepare Documents: Ensure all certifications are ready to upload to avoid delays.
- Contact Support: For queries, reach out to Herotel at +27 21 848 2500 or via careers@herotel.com.
Why Join Herotel?
- Purpose-Driven Mission: Be part of a company transforming lives by connecting communities to high-speed internet.
- Inclusive Workplace: Herotel prioritizes diversity and Employment Equity, fostering an environment where everyone can thrive.
- Growth Opportunities: Gain experience in a fast-growing tech industry with potential for career advancement.
- Employee Feedback: Herotel employees praise the company’s supportive culture: “Herotel empowers you to grow while
