Administrator: Service Advisor
Hyundai Automotive South Africa
Job Description
Job Title: Administrator: Service Advisor
Location: East Region
Company: Hyundai
We are seeking a dedicated and organized individual to join our team as an Administrator: Service Advisor. The successful candidate will be responsible for assisting with administrative tasks related to the service department and providing excellent customer service to clients.
Key Responsibilities:
– Greet customers and provide them with information about services offered
– Schedule appointments for customers and technicians
– Answer phone calls and emails in a timely manner
– Maintain accurate records of customer interactions and service appointments
– Provide quotes and estimates to customers for service work
– Handle customer complaints and concerns in a professional and diplomatic manner
– Collaborate with technicians to ensure that service appointments run smoothly
– Conduct follow-up calls to ensure customer satisfaction
Requirements:
– High school diploma or equivalent
– Proven experience in a customer service role
– Strong communication skills, both verbal and written
– Excellent organizational skills and attention to detail
– Ability to multitask and prioritize tasks effectively
– Proficiency in Microsoft Office applications
– Knowledge of automotive service and repair terminology is a plus
This is a full-time position with competitive compensation and benefits. If you are a motivated and customer-focused individual with a passion for providing exceptional service, we encourage you to apply for this exciting opportunity.
To apply for this job please visit hyundaisa.simplify.hr.
