Call Centre Agent Permanent
Closing Date: 2 May 2025
Reference Number: ETH250416-3
Job Number: 71000216
Job Title: Call Centre Agent
Job Type: Permanent
Job Grade: T07
Division: Call Centre
Department: Revenue
Branch: Call Centre and Correspondence
Vacancy Group: Revenue Management
Reporting To: Call Centre Supervisor
Location: Durban, KwaZulu-Natal, South Africa
Job Purpose:
To manage and deliver accurate administration and oversight of operational and revenue billing services provided by the municipality, ensuring exceptional customer service.
Key Responsibility Areas:
- Deliver prompt and effective responses to customer inquiries related to municipal revenue services.
- Provide accurate information on various municipal services and offerings.
- Perform administrative tasks to uphold high customer service standards.
- Process registrations for new and existing municipal customers.
- Handle administrative tasks for the termination of municipal customer accounts.
- Manage name change requests efficiently.
- Address inquiries regarding valuation roll changes and property registrations.
- Contribute to policy updates and initiatives to enhance customer service quality.
- Embrace the contact centre culture and leverage technology for efficient and timely customer support.
- Support customers in registering and creating profiles on the eServices platform.
Competencies:
- Attention to Detail
- Ethics and Professionalism
- Organizational Awareness
- Problem Solving
- Business Processes
- Use of Technology
- Communication
- Client Orientation and Customer Focus
- Resilience
- Learning Orientation
Essential Requirements:
- Grade 12 (NQF Level 4) or equivalent.
- 2 years of relevant experience.
- Computer literacy.
Preferred Requirements:
- Grade 12 (NQF Level 4) with an Administrative certificate.
- 3 years of relevant experience.
Benefits:
- Housing Subsidy: Yes
- Leave: Yes
- Medical Aid: Yes
- Pension Fund: Yes
- Remuneration: R221,348.60 – R287,333.14 per annum
- 13th Cheque: Yes
Contact Information:
- Name: HC Finance
- Telephone: 031 322 7305
