FLYSAFAIR IS HIRING CUSTOMER SERVICE AGENTS

Flysafair is hiring Customer Service Agents who will Assist passengers with ticket sales, bookings and flight changes.

Department: Passenger Services

Industry: Aviation

Job Type: Permanent

Salary: Market Related

Safair Operations, operating as FlySafair, has a vacancy for a Customer Service Agent at our Cape Town and Johannesburg Airport. The successful applicant will report to the Manager: Base Airport

Job Description

Assist passengers with ticket sales, bookings and flight changes including explaining rules, terms and conditions, regulations and procedures as and when required;

Assist customers when there are flight disruptions and/or cancellations;

Handle and safeguard of confidential information;

Address any complaints in a professional and timeous manner;

Escalate any problematic issues to the Supervisor on duty;

Provide professional Customer service at all times.

Job Requirements

Grade 12 or equivalent;

Airport and ticket sales experience;

Able and willing to work on weekends, public holidays, flexible hours, and shifts, as and when required;

Good knowledge and understanding of a computer and Microsoft Office (Word, Excel and Outlook);

Excellent understanding of delivering great customer service;

Excellent written and verbal command of the English language including proper phone etiquette;