Pedros Chicken: Customer Care Administrator
Company: Pedros Chicken
Location: South Africa
Closing Date: 30 October 2026
Are you seeking an exciting new career opportunity in South Africa’s dynamic customer service sector? Pedros has officially released an employment opening for a Customer Care Administrator position located in Newlands East, KwaZulu-Natal. This role presents a fantastic chance for dedicated professionals looking to grow their administrative and client support expertise in 2026.
Company Overview
Pedros (Pedros Flame Grilled Chicken) is a prominent and growing food and hospitality brand recognized for its quality offerings and strong market presence. The company places a high value on delivering exceptional customer experiences both in-store and across digital communication channels.
Job Overview
- Job Title: Customer Care Administrator
- Company: Pedros
- Location: Newlands East, KwaZulu-Natal
- Employment Type: Contract
- Posting Date: 30 September 2026
- Closing Date: 30 October 2026
Job Purpose
The Customer Care Representative is responsible for delivering excellent customer service across various communication channels while ensuring customer queries and complaints are handled efficiently and resolved within the required timeframes. The successful candidate will be expected to work with speed, accuracy, and professionalism while maintaining up-to-date customer information and identifying opportunities to continuously improve internal processes and the overall customer experience.
Key Responsibilities
- Respond to customer complaints and enquiries via telephone, email, and social media.
- Record and escalate customer complaints to the relevant internal teams and follow up until resolved.
- Contact customers to understand and assess complaints before escalating matters to stores.
- Respond to and manage customer reviews across Facebook, Google, and other social media platforms.
- Ensure customer complaints and resolutions are accurately captured on internal reports and systems.
- Maintain and update customer care reports and records.
- Communicate with stores and customers daily via email and other relevant channels.
- Ensure customer queries are resolved within agreed timeframes.
- Provide accurate and professional information to customers, colleagues, and external stakeholders.
- Handle a wide range of customer queries, exceptions, and complaints effectively.
- Ensure all customer communication is professional, clear, and of a high standard.
- Maintain accurate customer information across internal systems.
- Identify and communicate opportunities to improve customer service processes and procedures.
- Support a positive customer journey by ensuring queries are handled efficiently from start to resolution.
Minimum Requirements
- Qualification in Administration or a related field.
- 1 to 2 years of experience in a customer service or administrative environment.
- Computer literate and comfortable working across multiple systems.
- Excellent customer service skills.
- Excellent command of English, both written and verbal.
- Strong attention to detail and accuracy.
- Strong data entry and administrative skills.
- Ability to work across multiple systems simultaneously.
- Reliable attendance and consistent performance.
Preferred Skills
- Previous experience working with social media platforms will be advantageous.
Salary and Benefits
- Salary: Not disclosed in the official job posting.
- Benefits: Not disclosed in the official job posting.
Required Documents
- The official job posting does not explicitly detail the required document checklist (such as a CV or certificates), but applicants should prepare an updated resume highlighting their administrative and customer care experience.
Step-by-Step Application Process
- Review the job details and confirm you meet all minimum requirements for the Customer Care Administrator role.
- Navigate to the official Pedros job portal where the listing is hosted.
- Click on the Apply button to begin your submission.
- Follow the on-screen prompts to submit your application details before the deadline.
Important Notes
- The closing date for applications is 30 October 2026. Ensure your application is submitted prior to this date.
- The position is structured as a Contract role based in Newlands East, KwaZulu-Natal.
Frequently Asked Questions (FAQs)
- What is the closing date for the Pedros Customer Care Administrator job? The closing date is 30 October 2026.
- Where is the job located? The position is based in Newlands East, KwaZulu-Natal.
- What type of employment is this? This is a contract position.
- What qualifications are required? Applicants must hold a qualification in Administration or a related field, alongside 1 to 2 years of experience in a customer service or administrative environment.
Conclusion
The Customer Care Administrator opening at Pedros in Newlands East offers an exceptional pathway for skilled administrative professionals to elevate their careers in 2026. With clear responsibilities spanning digital communication, client support, and data management, this role rewards detail-oriented candidates. Be sure to submit your application before the 30 October 2026 deadline.
