Fidelity Services Group Is Hiring Control Room Operators
Fidelity Services Group invites suitably qualified applicants to apply for Control Room Operator Vacancies. The successful candidates will be responsible for monitoring security systems, communicating with teams in the field, responding to alerts, recording incidents and helping coordinate responses to emergencies. The closing date for applications is 18 August 2026.
Fidelity Services Group Control Room Operator Job
A control room plays an important role in keeping security operations running smoothly. Control Room Operators need to know what is happening across monitored sites and respond quickly when an alert, system problem or security incident occurs.
Fidelity Services Group is looking for people who can stay focused, communicate clearly and follow procedures when dealing with incidents.
This is a position where attention to detail matters. Operators will need to monitor different platforms, keep accurate records and make sure important information reaches the correct people as quickly as possible.
What Does a Control Room Operator Do?
A Control Room Operator helps maintain communication between the control room and operational teams working in the field.
The operator monitors security and operational systems in real time. When an alert or unusual activity is detected, the operator must assess the situation and follow the correct escalation process.
The role also involves coordinating responses to incidents and emergencies while keeping managers and relevant teams informed.
In simple terms, the operator helps make sure that alerts are noticed, information is shared, incidents are recorded and the right people respond when something happens.
Main Responsibilities
The Control Room Operator will have several important responsibilities during their shift.
Monitor Security and Operational Systems
The operator must continuously monitor assigned platforms and systems, including:
- Hik-Central
- Ajex
- Execuguard
- I-Talk PTT
- Amber Fleet
- Amber Portal
- Deep Alert
These systems help the control room maintain visibility over monitored operations and respond to alerts or incidents.
The operator must pay close attention to the information displayed on these platforms and take action when something unusual happens.
Respond Quickly to Alerts
When an alert or abnormal activity is detected, the operator must respond immediately.
This can include:
- Checking the alert.
- Confirming what is happening.
- Contacting the relevant team.
- Escalating the matter when necessary.
- Coordinating an appropriate response.
Quick action is important because delays can affect how an incident is handled.
Report System and Site Faults
Control Room Operators must also keep an eye out for technical problems and faults.
If a system, platform or site has a fault, the operator must escalate the issue to the Sector Manager and the dedicated team so that the status of the infrastructure can be confirmed.
Where necessary, the matter must then be escalated to the Fidelity technical department and the standby technician on duty.
Operators must also report platform faults or delayed alerts to the Control Room Manager.
Coordinate Responses to Incidents and Emergencies
Another important part of the role is helping coordinate responses when an incident or emergency occurs.
The Control Room Operator must communicate with the appropriate operational teams and ensure that important information is passed on.
Incidents must be escalated to the relevant people, including:
- Sector Manager
- DSM
- Contract Manager
- Investigators
The operator needs to make sure that everyone who needs to know about an incident receives the relevant information.
Maintain Real-Time Situational Awareness
The operator must maintain a clear understanding of what is happening across all monitored zones.
This means continuously watching the assigned systems and paying attention to alerts, incidents, team movements and other important information.
Being aware of what is happening in real time allows the operator to identify potential problems and respond before situations become worse.
Check Tactical Team Reports and GPS Locations
The position also includes checking information provided by tactical teams.
Control Room Operators must:
- Validate hourly tactical team reports.
- Check GPS locations.
- Monitor tactical vehicles.
- Make sure vehicles are not stationary for more than 20 minutes.
If something does not appear normal, the operator must follow the appropriate reporting and escalation procedures.
Keep Accurate Records
Good record keeping is another major responsibility.
Operators must accurately record:
- Incidents
- Alerts
- Checks
- Communication logs
- Relevant operational information
These records can be important when reviewing incidents and understanding what happened during a particular shift.
For this reason, candidates should be comfortable working carefully with information and entering details accurately.
Follow Security Procedures
Control Room Operators must follow the company’s standard operating procedures at all times.
They are also expected to follow the Fidelity Services Group Code of Conduct.
When there is a threat, security breach or non-conformance, the operator must follow the correct escalation protocol.
This means the person in the control room needs to understand that every alert may require a different response and that established procedures must be followed.
Skills That Can Help You Succeed
The job requires someone who can remain focused while handling several tasks.
Important qualities for a Control Room Operator include:
- Good communication skills.
- Strong attention to detail.
- Ability to remain calm under pressure.
- Ability to monitor several systems.
- Good record-keeping skills.
- Ability to follow instructions and procedures.
- Quick response to alerts.
- Ability to work with operational teams.
- Good judgement when escalating incidents.
- Reliability and professionalism.
Because the operator communicates with teams in the field, clear communication is especially important.
Why Accuracy Matters in a Control Room
A Control Room Operator deals with information that can change quickly. An alert might require immediate action, while a system fault may need to be escalated to a technical team.
Recording the wrong information or failing to escalate an issue could affect the response to an incident.
That is why the successful applicant needs to stay alert throughout their shift and make sure information is recorded correctly.
Fidelity Services Group Control Room Operator Closing Date
The closing date for the Fidelity Services Group Control Room Operator vacancy is 18 August 2026.
Job seekers who are interested in the opportunity should make sure their application is submitted before the closing date.
It is always a good idea to apply early rather than waiting until the final day, especially when an employer can receive a large number of applications.
Fidelity Control Room Operator Job Summary
Company: Fidelity Services Group
Position: Control Room Operator
Closing Date: 18 August 2026
Main Focus: Control room monitoring, communication, incident response and operational coordination
Systems: Hik-Central, Ajex, Execuguard, I-Talk PTT, Amber Fleet, Amber Portal and Deep Alert
Key Duties: Monitor alerts, coordinate responses, check tactical teams, record incidents and escalate faults
Vehicle Monitoring: Tactical vehicles must not remain stationary for more than 20 minutes
Work Environment: Security control room operations
Is This Control Room Job Right for You?
This vacancy may suit someone who enjoys working in a security operations environment and is comfortable monitoring information for long periods.
You will need to stay alert, communicate with teams, respond to alerts and follow company procedures. The role also requires someone who can handle responsibility and understand when an issue needs to be escalated.
If you are interested in building a career in security control room operations, the Fidelity Services Group Control Room Operator vacancy may be worth considering.
Make sure you understand the responsibilities before applying and check that your CV clearly shows any relevant security, control room, monitoring, communication or operational experience you may have.
