GALXBOY Customer Service Consultant Vacancies
GALXBOY invites suitably qualified applicants to apply for their Customer Service Consultant Vacancies (Multiple Posts). The closing date for applications is 10 March 2026. This opportunity is ideal for individuals who are passionate about people, communication, and fashion, and who want to be part of a proudly South African brand that speaks directly to youth culture and modern street style.
This role is suited for candidates who enjoy helping customers, solving problems, and being the voice of a fast-growing brand both online and in-store. If you have customer service experience and want to work in an energetic, trend-driven environment, this could be the opportunity that moves your career forward.
A Brand That Represents a New Generation
GALXBOY is more than just clothing. It is a brand that was built from the streets, shaped by ambition, collaboration, and persistence. What started in underground youth culture has grown into a nationally recognised streetwear label worn with pride across South Africa.
The brand is known for bold designs, strong identity, and cultural relevance. Working at GALXBOY means being part of a team that understands today’s youth, their language, their style, and their expectations. Customer Service Consultants play a key role in protecting this brand image by making sure every customer interaction reflects quality, respect, and professionalism.
Main Purpose of the Customer Service Consultant Role
The main purpose of this position is to act as the front line of support for GALXBOY customers. You will be responsible for assisting customers both online and in-store, answering questions, resolving issues, and making sure customers are happy with the products and services they receive.
This role also involves helping improve customer service processes by giving feedback, handling complaints correctly, and ensuring customer satisfaction at all times. You will deal directly with customers, which means you represent the brand in every interaction.
Customer Interaction and Daily Support Duties
As a Customer Service Consultant, a large part of your job will involve communicating with customers in a clear, friendly, and professional way. You will need to stay calm, patient, and helpful even in challenging situations.
Your responsibilities will include:
- Maintaining a positive, respectful, and professional attitude toward customers at all times
- Responding quickly and correctly to customer questions and concerns
- Handling customer complaints and working towards effective resolutions
- Communicating with customers via email and phone calls
- Meeting daily, weekly, and monthly performance targets related to customer queries
- Making sure customers feel heard, supported, and valued
These duties are important in building trust between the brand and its customers.
Service Delivery and Order Processing Responsibilities
Customer Service Consultants are also responsible for helping customers with orders and product-related questions. This means you must understand the products well and be able to explain them clearly.
Your tasks in this area will include:
- Learning and maintaining strong product knowledge
- Processing customer orders, requests, and forms accurately
- Assisting with applications and service-related requests
- Keeping clear records of customer interactions, transactions, and complaints
- Ensuring all customer information is handled correctly and confidentially
Accuracy and attention to detail are very important in this part of the role.
Communication, Teamwork, and Coordination
This role does not work in isolation. You will need to communicate regularly with colleagues and supervisors to make sure customer issues are handled properly and on time.
Key responsibilities include:
- Coordinating with team members and other departments when needed
- Providing feedback on customer service processes and possible improvements
- Reporting customer trends, repeated issues, and escalations to your line manager
- Ensuring consistent and professional customer support across all platforms
Good teamwork helps improve service quality and overall customer satisfaction.
Skills and Qualities Needed for This Role
GALXBOY is looking for candidates who already have some customer service experience and who are comfortable working in a fast-paced environment.
Minimum requirements and skills include:
- 1 to 2 years of experience in a call centre or customer service environment
- Familiarity with help desk or customer service systems
- Matric certificate (required)
- Additional training in Office Management or Microsoft Office will be an advantage
- Proficiency in Microsoft Office applications such as Word, Excel, and Outlook
Personal qualities that will help you succeed include strong communication skills, patience, problem-solving ability, and a customer-first mindset.
Why This Opportunity Is Worth Considering
Working as a Customer Service Consultant at GALXBOY gives you the chance to grow your career within a recognised South African brand. You gain experience in customer relations, communication, and service delivery, which are skills needed in almost every industry.
This role also allows you to be part of a brand that understands youth culture and creativity. For individuals who enjoy fashion, people, and problem-solving, this job offers both professional growth and daily variety.
Important Application Details
- Job title: Customer Service Consultant
- Industry: Retail / Fashion / Customer Service
- Closing date: 10 March 2026
- Location: Customer-facing role (online and in-store support)
Candidates are encouraged to apply early, as late applications may not be considered.
How to Apply
If you meet the requirements and believe you can represent the GALXBOY brand with professionalism and confidence, prepare your CV and supporting documents and apply through the official recruitment process before the closing date.
This could be your chance to work behind the scenes of one of South Africa’s most talked-about streetwear brands while building skills that will support your long-term career.
