Fidelity Security Services invites suitably qualified applicants to apply for their Control Room Supervisor vacancy. The closing date for applications is 30 January 2026. If you have experience in a control room environment, enjoy leading a team, and can stay calm when pressure hits, then this role could be the career move you’ve been waiting for.
Control rooms are the “brain” of security operations. This is where everything gets monitored, risks are spotted early, and urgent decisions are made in real time. That’s why Fidelity is looking for someone responsible, sharp, and experienced enough to take charge as a Control Room Supervisor.
What This Job Is About (Control Room Supervisor)
A Control Room Supervisor is someone who oversees the full control room operation. You won’t just be watching screens—you’ll be leading operators, making sure procedures are followed, and handling serious incidents like alarms, emergencies, and system failures.
This position is important because it helps keep operations running safely and smoothly, especially during high-risk situations. You’ll also guide junior operators and make sure every shift knows what’s happening, what was handled, and what still needs attention.
Why This Role Matters at Fidelity
In a control room, one mistake can delay a response and create serious risk. That’s why Fidelity needs a supervisor who can:
- Think quickly
- Lead confidently
- Communicate clearly
- Stay calm during emergencies
You’ll be the person people look to when there’s pressure, confusion, or urgent decision-making needed.
Key Duties and Responsibilities
Supervision and Team Leadership
As supervisor, you will lead and guide a team of Control Room Operators. That means:
- Making sure staff follow procedures and safety rules
- Monitoring performance and correcting mistakes early
- Coaching and supporting junior operators
- Giving guidance during incidents and high workload periods
This is a leadership role, and Fidelity expects the supervisor to set the standard.
Advanced Control Room Monitoring
Your job will include supervising the real-time monitoring of:
- alarms and alerts
- system activity
- equipment performance
- unusual incidents or irregular patterns
You must spot issues early and act before problems get worse.
Incident and Emergency Response
This is one of the biggest responsibilities.
When alarms trigger or emergencies happen, you must:
- assess the situation quickly
- decide on the best action
- instruct operators clearly
- coordinate the response
- escalate issues to relevant departments or management when needed
Your decision-making must be fast, smart, and accurate.
Operational Coordination Between Teams
A control room doesn’t work alone. You will coordinate with:
- supervisors
- response teams
- management
- other departments linked to operations
You’ll also ensure good communication between shifts so nothing important is missed.
Data, Reporting and Performance Tracking
You will oversee:
- collecting control room data
- reviewing performance metrics
- analysing incidents, system problems, and trends
- compiling clear reports
These reports help improve the operation, fix weak areas, and reduce future incidents.
Compliance and Safety Standards
Control room work must follow strict rules. You will ensure compliance with:
- company security procedures
- operational requirements
- relevant safety standards
- regulations in the security environment
You may also lead safety drills, audits, and reviews to make sure all staff stay ready.
Improving Procedures and Workflows
Fidelity expects you to contribute to making operations better, such as:
- updating emergency procedures
- improving shift handover methods
- improving workflow efficiency
- making control room systems easier and safer to use
If you enjoy improving systems and solving operational problems, this part will suit you.
Training and Staff Development
A strong supervisor helps the team grow. You will:
- train new staff
- refresh existing staff on procedures
- ensure everyone understands emergency steps
- help operators stay updated with systems and technology
Shift Planning and Control
Control room staffing must always be stable. You will assist with:
- ensuring shift coverage
- supporting scheduling needs
- making sure handovers between shifts are smooth
Requirements and Qualifications
Education and Certifications Needed
To qualify, you should have:
- High School Diploma
- PSIRA Grade A
- Firearm Competency (HG/SG/SLR)
- Driver’s License
These are important because this is a senior security control room position, and the company needs someone compliant and ready to operate in a high-responsibility environment.
Experience Required
Fidelity requires strong experience, including:
- Minimum 3 years experience in a control room / monitoring / operations environment
- At least 2 years in a senior operator or supervisor role
Experience in areas like:
- energy
- telecoms
- utilities
- manufacturing
…will be a strong advantage, because these industries demand strict monitoring and fast incident response.
Skills Fidelity Is Looking For
Technical Knowledge
You should understand:
- monitoring systems and control room software
- alarm handling systems
- troubleshooting processes
- operational technologies
A supervisor must not panic when systems fail—you must know how to respond properly.
Strong Leadership Ability
Fidelity wants someone who can:
- lead teams confidently
- mentor junior staff
- handle conflict professionally
- make tough decisions under pressure
Communication Skills
You must be able to communicate clearly with:
- team members
- managers
- response teams
- other departments
Both written and verbal communication are important because reports, shift notes, and incident logs must be accurate.
Problem Solving and Decision Making
This job requires quick thinking. You must:
- assess complicated situations fast
- choose the right response
- manage escalation correctly
- solve operational issues under time pressure
Attention to Detail
Control room supervision requires focus. You must be able to:
- monitor multiple systems at once
- notice small irregularities
- act quickly to prevent bigger problems
Project / Improvement Support
If you’ve worked on:
- system upgrades
- process improvement
- workflow redesign
…that will help, because Fidelity encourages improvement-based thinking.
Personal Qualities That Will Help You Win This Job
Fidelity is looking for someone with a strong character and professional work habits.
Calm Under Pressure
When emergencies happen, you can’t freeze. You must stay calm and lead.
Dependable and Reliable
Being punctual, consistent, and trustworthy is key in a security environment.
Flexible With Shifts
You may work:
- nights
- weekends
- public holidays
So you need to be willing to adapt.
Customer-Focused and Professional
You must maintain good working relationships with both clients and colleagues.
Employment Equity and Important Notes
Fidelity Services Group has made it clear that:
- they reserve the right not to make an appointment
- preference may be given to existing employees
- appointments are made on merit
They also state that Historically Disadvantaged Candidates and Black Female Candidates are encouraged, and black female candidates may be given priority in line with transformation policy (as long as requirements are met).
What Happens If You Don’t Hear Back?
If you do not get contacted within 10 working days after the closing date, you should assume your application was unsuccessful.
Final Tip Before You Apply
This is not a starter job. It’s a senior position where experience matters. If you have a control room background and can supervise a team while managing emergencies and incidents, this is a strong opportunity with a well-known security company.
