IT Technical Support Learnership at iMasFinance Co-operative (Ltd)

Introduction

IT Technical Support Learnership at iMasFinance :In today’s technology-driven world, the demand for skilled IT professionals continues to grow. For young individuals seeking to enter the Information Technology (IT) field, learnership programs provide an invaluable opportunity to gain hands-on experience and formal qualifications. iMasFinance Co-operative (Ltd), a prominent financial services provider based in Centurion, Gauteng, is offering a 12-month Technical Support Learnership Programme. This initiative aims to empower previously disadvantaged unemployed youth with the skills necessary to thrive in the IT industry.

Overview of iMasFinance

Founded as a response to the need for accessible financial services, iMasFinance has established itself as a reputable entity in the financial sector. The company provides a range of financing and insurance products tailored to meet the needs of its clients. By focusing on customer service and innovative solutions, iMasFinance plays a crucial role in improving financial inclusivity in South Africa.

Learnership Program Structure

The Technical Support Learnership Programme at iMasFinance is designed to bridge the gap between academic learning and practical experience. Participants will engage in structured learning that leads to a National Certificate in IT Technical Support (NQF Level 4). The program combines theoretical training with on-the-job experience, allowing learners to apply their knowledge in a real-world setting.

Components of the Learnership

1. Workstation Setup and Maintenance: Learners will gain hands-on experience in setting up and maintaining computer workstations. This includes configuring hardware, installing software, and ensuring that all systems operate efficiently.
2. Troubleshooting IT Incidents: A significant part of the program involves learning how to identify and resolve IT issues. Participants will develop problem-solving skills by diagnosing technical problems and providing solutions.
3. Escalation Procedures: Learners will be trained on how to escalate incidents to third-level support when issues cannot be resolved at the first or second levels. Understanding escalation procedures is critical in maintaining effective IT service delivery.
4. Telephonic Technical Support: Providing support over the phone is an essential skill in IT. Participants will learn how to communicate effectively with users, understand their issues, and guide them through troubleshooting steps.
5. Feedback and Reporting: Learners will be responsible for providing management with feedback on incidents and support requests. This includes preparing reports that highlight common issues and potential areas for improvement.
6. Hardware and Software Rollouts: The program will involve assisting with the rollout of new hardware and software at various sites. This includes planning, executing, and testing installations to ensure a smooth transition.
7. On-the-Job Coaching: Continuous support through coaching and mentoring is a hallmark of the learnership. Experienced IT professionals will guide participants, helping them develop their technical skills and professional behavior.

Qualification Requirements

To be eligible for the learnership, candidates must meet specific qualifications:

• Educational Background: A minimum of Grade 12 with Mathematics and/or Accounting is required. Candidates should achieve at least a Level 4 (50%) in Mathematics, English, and a second language. Additional relevant tertiary qualifications will be considered an advantage.
• Unemployment Status: Applicants must be currently unemployed and not registered for any studies. This learnership specifically targets previously disadvantaged youth, aiming to create opportunities for those who may have limited access to education and training.
• Interest in IT: A genuine interest in pursuing a career in IT Networks and IT Security is essential. Candidates should be motivated to learn and grow in this dynamic field.

Application Process

Interested individuals are encouraged to apply for the learnership by the closing date of November 1, 2024. The selection process will involve interviews and assessments to identify the most suitable candidates. Successful applicants will start the program in January 2025.

Financial Support

Participants in the learnership will receive a monthly allowance of R5,000. This financial support helps cover living expenses while learners gain valuable skills and experience in the IT field.

Benefits of the Learnership

The IT Technical Support Learnership at iMasFinance offers numerous benefits, including:

• Practical Experience: Learners will work directly in the IT department, gaining hands-on experience that is critical for career development.
• Professional Development: The structured nature of the program ensures that participants receive formal training and mentorship, enhancing their employability.
• Networking Opportunities: Working in a corporate environment allows learners to build professional relationships and networks that can be beneficial for future career prospects.
• Certification: Upon successful completion of the learnership, participants will receive a nationally recognized qualification, increasing their marketability in the job market.

Conclusion

The IT Technical Support Learnership at iMasFinance Co-operative (Ltd) represents a significant opportunity for previously disadvantaged youth in South Africa. By providing essential skills, practical experience, and professional development, this program seeks to empower the next generation of IT professionals. As technology continues to evolve, the need for qualified individuals in the IT sector will only increase, making this learnership a vital stepping stone for aspiring technicians and support specialists.

For those interested in pursuing a rewarding career in IT, applying for this learnership could be the first step toward a successful future.

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