Novus Holdings Ltd
Closing Date
2025/12/05
Reference Number
NOV251128-3
Job Title
Service Centre Agent
Department
Sales
Company
On the Dot
Location – Town / City
Johannesburg
Location – Province
Gauteng
Location – Country
South Africa
Type of Contract
Permanent
Job Description
On the Dot a division of Novus Holdings is looking to appoint a dynamic and energetic individual to assume responsibility as Service Centre Agent. The position will be based in their offices in Ormonde.
Key Duties and Responsibilities
Inbound and outbound calls
Handling publisher complaints and queries
Handling Customer queries and complaints
Data importing, compiling print orders and communicate to all relevant people.
Data Cleaning
Analysing various types of data
Problem solving
Contribute to a positive customer experience by providing quick and accurate responses
should be able to work together in a team or with different teams.
Handle customer engagement.
Educational Requirements
Proficient in relevant software packages and applications
Basic data analytical skills
Proficient in MS Excel
Experience Requirements
At least 4 years’ experience in a Customer Service role or in a call centre environment
General administration skills
Customer handling experience especially difficult customers
Ability to follow instructions and procedures
Proficient in relevant software packages and applications
Basic data analytical skills
Skills and Competencies
Proficient in MS Excel
Good telephone etiquette
Good interpersonal and communication skills
Good verbal and written communication skills in English and Afrikaans
Good listening skills
Customer focused
High attention to detail
Ability to work under pressure
Drive and tenacity
Empathetic
Professional
Must be Multiskilled
Team player
To apply for this job please visit novusholdings.erecruit.co.
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