Fidelity Services Group invites suitably qualified applicants to apply for their Receptionist vacancy. The closing date for applications is 30 November 2025. If you have been hoping to join a well-known security and protection company, this opportunity may be the start of a new chapter in your working life.
A Role That Creates a First Impression
In many companies, a Receptionist is the first person customers meet or speak to. At Fidelity Services Group, this role is even more important because the business deals with security, clients, visitors, job applicants, and everyday enquiries. This means the person in this position becomes the voice and face of the company.
If you are someone who communicates well, stays calm under pressure, and enjoys helping people, this job might fit you perfectly. Below is a full explanation of what the company expects, what you will do, and the type of person they are looking for.
What You Will Be Doing Daily
Handling the Switchboard
One of your main responsibilities will be answering the switchboard. You will receive calls from customers, suppliers, partners, and different departments. Your job is to direct these calls quickly and correctly. This requires focus, patience, and a friendly tone because callers depend on you for help.
Dealing With Customer Enquiries
Many people will phone the office for information. You will handle telephonic enquiries, guide customers professionally, and make sure you always aim for first-time resolution. This means trying to solve a customer’s question or concern during the first call without needing someone else to follow up.
Welcoming Visitors and Job Applicants
People will visit the office for different reasons. Some will be customers, some will be staff members, and others will be job applicants. You will welcome all visitors, assist them, and guide them to where they need to be. Your approachability and politeness will shape their experience with the company.
Meeting Daily Quality and Quantity Targets
Fidelity Services Group expects the Receptionist to manage calls efficiently and maintain high-quality service. You will aim to reach your daily targets and keep a balance between speed and professionalism.
Working With Different People
Because of the nature of the company, you will interact with staff at all levels. This requires good interpersonal skills, meaning you must be able to talk to many different people while staying respectful and calm.
What You Need Before You Apply
Required Qualifications and Certifications
To qualify for this role, you must have:
- A Matric certificate
- PSIRA Grade C
- NKP registration
- Strong English communication skills
- Own transport
- Willingness to work under pressure
- Ability to communicate professionally with all levels of staff
- Ability to use Microsoft Word, Outlook, Excel, and SAP
These requirements show that the job needs someone organised, responsible, and able to handle sensitive information.
Experience With Technology and Office Tools
Because you will be dealing with emails, visitors, bookings, and internal systems, you need to be comfortable with computers. Knowing how to use Microsoft Office and SAP will help you manage tasks faster and more accurately.
Location Requirements
Applicants must live in Ballito, Inanda, or surrounding areas. This ensures that you can travel to work easily and arrive on time, especially because this role requires reliability.
The Type of Person Who Succeeds in This Role
Someone Who Handles Pressure Well
Reception can be a busy place. Calls come in quickly, visitors arrive without warning, and issues need solving immediately. Fidelity Services Group needs someone who stays calm and confident even when the day gets busy.
Someone Professional and Approachable
You must be friendly, easy to talk to, and always respectful. People must feel comfortable speaking to you, whether they are reporting a problem, asking for information, or arriving for an interview.
Someone Focused on Service
This is a client-facing role, which means you must always put the customer first. You must listen carefully, respond politely, and try your best to help every person who comes your way.
Why This Opportunity Is Worth Considering
A Receptionist role at a company as large as Fidelity Services Group gives you strong experience that can open future doors. You gain customer service skills, admin skills, communication skills, and exposure to a professional working environment.
If you are organised, confident, and enjoy dealing with people, this opportunity could be a strong stepping stone in your career.
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