Sun International
Job Ref #: SI-237
Industry: PR/Communications/Journalism/Media And Promotions
Job Type: Permanent
Positions Available: 1Sun Bet as the online sports betting division of Sun International will lead the alternative gaming strategy and business objectives, providing thought leadership and advice on sports betting product performance, revenue growth, operational governance, service standards, as well as building strategic relationships and partnerships with key stakeholders; and leading the integration of online sports
Job Description
Sun Bet as the online sports betting division of Sun International drives the online gaming and sports betting strategy and business objectives, providing thought leadership and advice on product performance, revenue growth, operational governance and service standards, as well as building strategic relationships and partnerships with key stakeholders; and leading the integration of online sports betting projects into operations.
The Customer Engagement Agent will be responsible for proactively identifying opportunities to engage clients during SunBet activations and events to canvas and generate good quality leads for the business. The role will cultivate relationships with potential and current SunBet customers through identifying, co-ordinating and managing on-site activations to ensure these relationships remain strong, profitable and grow the referral database for future lead and customer acquisition opportunities. The role may also be required to provide a wide range of administrative and support services in this regard in line with Company procedures and standards.
Job Requirements
Qualifications
Grade 12
Experience
Minimum 2 years experience in a customer service, a contact centre or sales environment
Having an interest and experience in sports is an advantage
Skills & Knowledge
Organising and Coordinating Resources
Checking and Documenting Information
Following Procedures
Persuading
Responding with Urgency
Emotional resilience
Acting with Energy and Enthusiasm
Creating Customer Experiences
Managing and Resolving Conflict
Sports and sports betting Industry knowledge
Sun Bet online gaming product knowledge
Written and verbal communication skills
Proficient computer literacy (MS Office; CRM software)
Event co-ordination
Sales skills
Telephone skills
Networking skills
Legislation – including CPA, POPI, FICA requirements
Key Performance Areas
Have a complete knowledge and understanding of the SunBet products and the online gaming industry
Provide input into plans to increase the generation of sales leads for the acquisition of SunBet business
Attend on-site activations and events, identify opportunities, and canvas clients to generate leads and new business
Persuade potential customers of the benefits and advantages of opening a SunBet account
Provide services and support to customers who place on-line sports bets, providing advice and education to customers around how to place on-line sports bets and casino bets
Respond to technical and/or account related queries raised by customers
Research required information by using available resources or liaising with other departments to adequately respond to queries and ensure customer queries are resolved
Contact new customers and follow-up with existing clients to obtain their FICA documentation
Leverage existing relationships to initiate and develop relationships with customers to acquire referrals
Compile and distribute on-site activation schedules for various venues
Communicate with stakeholders, clients, visitors around activation requirements
Conduct face-to-face meetings with customers / guests at various on-site activation to initiate, build and secure future SunBet business
Attend SunBet VIP events / activations with customers to raise awareness around SunBet’s brand and VIP program, as required
Book activation venues and plan logistics according to requirements – number of people, equipment, times, access to floor, refreshments, etc.
Conduct pre-activation checks to ensure that the venue set up meets requirements
Track and report on the daily generation of leads through promotional processes
Complete post activation administration including; information documents, attendance figures, leads generated
Engage with players and provide a customer experience that will support brand loyalty ensuring SunBet as the online gaming and sportsbetting brand of choice
Ensure that customers are treated with courtesy and respect at all times, and provide professional service standards and solutions
Provide post-mortem feedback with regards campaigns to ensure these are always relevant and effective
Equity
Preference will be given to employees from the designated groups in line with the provisions of the Employment Equity Act, No. 55 of 1998, SISA internal recruitment policy as well as units employment equity plans.
POPI Statement
Please note that when applying for any position, reference checks will be completed and personal information as defined in the Protection of Personal Information Act 4 of 2013 will be processed. In applying for this position, applicants will be deemed to have consented to such processing as defined in the included Privacy Statement.
Please also note that if you have not been contacted within 1 month after the closing date of this advertisement, please accept that your application has been unsuccessful.
To apply for this job please visit suninternational.mcidirecthire.com.
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