iConnect SA Receptionist
iConnect SA
About the job
Job Purpose
The Receptionist is the first point of contact for iConnect. This role involves answering and directing calls, managing the front office, greeting visitors, and ensuring a professional, welcoming environment. Additionally, the Receptionist will manage customer queries across all social media platforms to ensure a seamless customer experience.
Key Responsibilities
Answering and Directing Calls:
Handle all incoming calls promptly and professionally.
Direct calls to the appropriate department or individual as needed.
Take detailed messages when necessary and ensure prompt follow-up.
Front Office Management:
Greet and assist visitors with a welcoming and professional attitude.
Ensure the reception area is neat, organized, and presentable at all times.
Coordinate with the security team to manage visitor sign-ins and access.
Maintain and manage schedules for meeting rooms and shared spaces.
Social Media Customer Queries:
Monitor and respond to customer queries on iConnect’s social media platforms in a timely and professional manner.
Escalate any complex or urgent queries to the appropriate teams for resolution.
Provide accurate and helpful information to enhance customer satisfaction.
Administrative Support:
Assist with general administrative duties as required by management.
Manage incoming and outgoing mail, parcels, and deliveries.
Keep track of office supplies and coordinate replenishment when necessary.
Skills & Qualifications
Proven experience as a receptionist or similar role.
Strong telephone handling skills with excellent communication and interpersonal abilities.
Ability to manage multiple tasks and work in a fast-paced environment.
Competency in using social media platforms for customer service.
Familiarity with office management systems and procedures.
Proficiency in MS Office (Word, Excel, and Outlook).
A friendly and approachable demeanor with strong customer service skills.
Education & Experience
High school diploma or equivalent.
2+ years of experience in a reception or customer service role.
Experience in handling social media queries is an advantage.
Candidates who qualify can also send their CVs to recruitments@iconnectsa.co.za
To apply for this job email your details to recruitments@iconnectsa.co.za
