Product Support Agent X2
Tracker Connect
About the job
Position Summary
Industry: IT & Internet
Job category: Customer Service
Location: Durban
Contract: Permanent
Remuneration: Market Related
EE position: No
Introduction
Providing Support to all Consumer and Corporate clients on the functionality/health of Tracker units. All queries and request will be assisted/dealt with efficiently and professional.
Job Description
Provide telephonic service existing clients.
Handle after Installation product support related queries (TomTom, Empower, Skygistics and Skytrax related queries)
Liaise with internal / external clients, branches, consultants, as well as fitment departments
Capture, maintain and update customer and vehicle details
Communicate with the Cancellation department when receiving cancellation request from the clients
General office administration (Pull reports, Investigation, Roaming and Login/reset passwords)
Provide feedback to the internal and external customers
Creating, allocate and follow up on service requests
Handle internal and external complaints on Telephonically and emails
Any other related tasks or duties assigned by the Supervisor / Line Manager
Adherence/Comply to schedules as determined on the Telephony system.
Minimum Requirements
Must have Matric / Grade 12
Computer skills: MS Office, MS Outlook as well as MS Internet Explorer.
Understanding of telematics & telecommunications, specifically GSM & satellite communication
Excellent Communication (verbal and written) skills
Ability to take ownership of tasks and queries
Excellent knowledge on Tracker TMS, CRM, CDS, Skytrax Web and Skytrax Sales Support.
Attention to detail
1-year previous call centre experience
Initiative
Teamwork
Problem solving
Results driven
Customer centric
Benefits
Medical aid
Provident fund
17 Annual leave days
To apply for this job please visit careers.tracker.co.za.
