First National Bank (FNB) is inviting suitable and qualified South Africans to apply for the Call Centre Agent Vacancies 2025. If you have great communication skills and enjoy helping people, this opportunity could be the start of your professional growth. Applications close on 29 October 2025, so make sure you submit your application before the deadline.
Why FNB is the Place to Be
At FNB, innovation meets passion. The bank is known for empowering its people to create meaningful change while serving customers across South Africa. Working at FNB means joining a team that values diversity, curiosity, and fresh thinking. This is not just another call centre job — it’s an opportunity to grow your career with one of South Africa’s leading banks.
FNB is part of the FirstRand Group and has built a strong reputation for shaping the future of banking. The bank continues to evolve with technology and customer needs, making it the perfect place for energetic individuals who love solving problems and delivering top-class service.
What You’ll Do as a Call Centre Agent
As an FNB Call Centre Agent, you’ll play a key role in ensuring customers get the best service experience. You will be the friendly voice customers hear when they need help or have questions about products and services. Your mission will be to provide clear answers, solve issues quickly, and keep customers satisfied.
Some of your daily duties will include:
- Answering customer calls and providing helpful information about FNB products and services.
- Handling customer queries quickly and accurately through telephone and digital channels.
- Delivering top-quality service that meets and exceeds customer expectations.
- Keeping detailed records of all client interactions on the CRM system.
- Maintaining expert knowledge about FNB’s products, pricing, and processes.
- Ensuring that all communication with clients is professional and friendly.
- Following company procedures, governance, and audit standards.
- Supporting continuous improvement by suggesting new ideas and solutions.
FNB values people who take initiative, think on their feet, and stay positive even when things get busy.
What You’ll Need to Qualify
To be considered for this position, you’ll need:
- A minimum qualification of NQF Level 5.
- One to two years of experience in a similar customer service or call centre environment.
- Knowledge of Hogan and/or CRM systems will be an advantage.
If you enjoy working in a fast-paced environment where teamwork and customer satisfaction come first, this role is for you.
The Type of Person FNB Wants
The ideal candidate is someone who is:
- Adaptable and can adjust easily to new challenges.
- Curious and eager to learn new things every day.
- A team player who enjoys collaborating with others.
- Able to analyze information and make smart decisions.
- Passionate about providing excellent service and building customer relationships.
At FNB, employees are encouraged to grow, explore their potential, and take full ownership of their work.
What You’ll Gain from Joining FNB
Working at FNB gives you access to:
- A supportive and progressive work environment.
- Networking and collaboration opportunities with skilled professionals.
- The chance to innovate and contribute to projects that impact millions of customers.
- Career growth opportunities within the FirstRand Group.
This role will allow you to learn from some of the best minds in the banking sector while improving your own skills in communication, problem-solving, and customer management.
Employment Equity Commitment
All appointments at FNB are made in line with the FirstRand Group’s Employment Equity Plan. The bank encourages the recruitment and advancement of individuals with disabilities. Candidates are welcome to share disability information voluntarily, which will remain confidential unless disclosure is required by law.
How to Apply
If you are excited about this opportunity and meet the requirements, don’t wait until the last day. Applications close on 29 October 2025, and late submissions will not be accepted.
FNB is looking for passionate individuals ready to deliver exceptional customer experiences and make a difference. If that sounds like you, take the next step — apply today and become part of a team that’s changing the way South Africa banks.
Job Reference ID: R41873
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