FlySafair Now Hiring Customer Service Agents Across South Africa – Apply Today
FlySafair, South Africa’s award-winning low-cost airline, invites suitably qualified applicants to apply for their Customer Service Agent Vacancies at the Durban Base. This is a permanent position, and successful candidates will join the Passenger Services Department, reporting directly to the Manager: Base Airport. Applications are now open — don’t miss your chance to work with one of the most trusted names in aviation.
Join the FlySafair Family
If you love working with people, solving problems, and being part of a fast-paced team, then this opportunity is for you. FlySafair, operating under Safair Operations, is known for its friendly service, affordable flights, and commitment to safety and excellence.
The airline is looking for passionate Customer Service Agents who can handle passenger inquiries, assist with bookings, and ensure that every traveler has a smooth and pleasant experience — from check-in to take-off.
Job Overview
As a Customer Service Agent, you’ll play a key role in helping passengers with ticket sales, flight bookings, and schedule changes. You’ll also handle any challenges that come up — such as flight delays or cancellations — while keeping passengers informed and supported at all times.
This position is ideal for someone who is confident, calm under pressure, and passionate about providing exceptional customer service in a busy airport environment.
Main Responsibilities
Your daily duties will include:
- Assisting passengers with ticket sales, bookings, and flight changes.
- Explaining airline rules, terms, and conditions to customers clearly and professionally.
- Helping passengers during flight disruptions or cancellations and ensuring proper communication.
- Managing and protecting confidential passenger information.
- Handling customer complaints in a professional and timely manner.
- Escalating complex issues to the Supervisor on duty.
- Ensuring the highest level of customer service and professionalism at all times.
This role demands excellent communication, patience, and the ability to remain calm when things get busy — which is quite often in the aviation world.
Requirements
To qualify for this position, applicants must meet the following criteria:
- Grade 12 (Matric) or an equivalent qualification.
- Previous airport or ticket sales experience is essential.
- Willingness to work weekends, public holidays, and shifts, including early mornings or late evenings.
- Strong computer literacy – particularly in Microsoft Word, Excel, and Outlook.
- Excellent communication skills (both written and spoken English).
- A professional phone manner and the ability to deal with passengers in a polite and efficient way.
- Ability to handle conflict and solve problems under pressure.
Personal Qualities
FlySafair values employees who bring positivity, dedication, and professionalism to the workplace. Ideal candidates should be:
- Punctual and always reliable.
- Patient, polite, and confident when dealing with customers.
- Trustworthy when handling private information.
- Able to manage time efficiently and remain calm in stressful situations.
- Customer-focused with a genuine desire to help people.
- Team-oriented, yet capable of working independently when required.
Why Work at FlySafair?
Working at FlySafair means joining a team that takes pride in creating exceptional travel experiences. You’ll become part of South Africa’s most-loved airline, known for its great culture, teamwork, and opportunities for growth.
As a Customer Service Agent, you’ll be at the heart of the company — helping travelers daily, learning new skills, and gaining valuable experience in the aviation industry.
If you’re looking for a stable, rewarding job with one of the best airlines in South Africa, this position is your perfect match.
Important Information
- Job Type: Permanent
- Location: Durban Base
- Industry: Aviation
- Department: Passenger Services
- Salary: Market-related (competitive)
- Reference Number: PassengerServices_TicketSales_DUR_01
Note:
- Email applications will not be accepted.
- Preference will be given to candidates from under-represented designated groups.
- If you do not receive feedback within two weeks after the closing date, please consider your application unsuccessful.
How to Apply
If you meet the above requirements and are ready to take your career to new heights, don’t wait any longer. Join FlySafair and become part of a team that values service, dedication, and excellence.
