UIF Client Service Officer (X454 Posts)

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UIF Client Service Officer (X454 Posts) | Department of Employment and Labour Vacancies 2025

The Department of Employment and Labour is offering a great opportunity for individuals who are committed to excellent public service and customer care. Applications are now open for UIF Client Service Officer positions across various Labour Centres and Satellite Offices in the Mpumalanga Province.

This post is a re-advertisement, meaning applicants who previously applied must re-apply to be considered.

Position Overview

Job Title: UIF Client Service Officer
Salary: R269,499 per annum (Level 7)
Total Posts Available: 454
Centres: Multiple Labour Centres and Satellite Offices across Mpumalanga

This is an excellent opportunity to join a government department that plays a key role in supporting South African workers through the Unemployment Insurance Fund (UIF).

Purpose of the Job

The UIF Client Service Officer will be responsible for providing professional customer service, processing applications for unemployment benefits, and ensuring compliance with relevant legislation and departmental procedures. Successful candidates will assist clients in accessing UIF benefits efficiently and accurately.

Key Duties and Responsibilities

Provide effective screening services for all UIF-related applications.
Assist clients by capturing and processing applications for UIF benefits.
Register and manage payment continuation forms.
Deliver administrative support to ensure the smooth functioning of the Labour Centre.
Maintain accurate records and uphold the confidentiality of all client information.
Apply knowledge of UIF policies, procedures, and relevant legislation in day-to-day operations.
Offer courteous and professional assistance to clients in line with Batho Pele Principles.

Minimum Requirements

Applicants must meet the following minimum criteria:

Grade 12 / Senior Certificate / Matric qualification.
0 to 6 months of relevant experience.
Basic knowledge of the following Acts and Regulations:
- Unemployment Insurance Act and Regulations
- Unemployment Insurance Contributions Act
- Public Finance Management Act (PFMA)
- Protection of Personal Information Act (POPIA)
- Treasury Regulations and Batho Pele Principles

Required Skills and Competencies

Strong verbal and written communication skills.
Excellent customer service and interpersonal abilities.
Computer literacy (MS Office).
Effective time management and organisational skills.
Analytical and problem-solving capabilities.
Ability to interpret UIF legislation and apply it correctly.
Good listening and conflict management skills.
Telephone etiquette and professionalism.

Locations and Reference Numbers

Positions are available in multiple Labour Centres and Satellite Offices throughout Mpumalanga, including:

Barberton (Ref No: HR4/4/7/200 – X16 Posts)
Bethal (Ref No: HR4/4/7/201 – X16 Posts)
Carolina (Ref No: HR4/4/7/203 – X15 Posts)
Ermelo (Ref No: HR4/4/7/206 – X14 Posts)
Mashishing (Ref No: HR4/4/7/215 – X14 Posts)
Mkhondo (Ref No: HR4/4/7/224 – X16 Posts)
Volksrust (Ref No: HR4/4/7/226 – X17 Posts)
Sabie (Ref No: HR4/4/7/227 – X15 Posts)
Secunda (Ref No: HR4/4/7/230 – X11 Posts)
Standerton (Ref No: HR4/4/7/232 – X14 Posts)
Plus various satellite offices such as Badplaas, Waterval Boven, Siyabuswa, Leandra, Casteel, Graskop, Hazyview, Ogies, and more.

(Applicants should specify the reference number and centre for which they are applying.)

Enquiries

For any questions or clarifications regarding the application process, candidates may contact the relevant Labour Centre. Key contacts include:

Mr N. Makgaba: (013) 712 3066 / 3353
Mr C. Motanyane: (017) 647 2383 / 5212
Ms J. Thwala: (013) 753 2844 / 5 / 6
Mr S. Ndimande: (017) 631 2585 / 2652
Ms L. Mashego: (017) 826 1883 / 4
(See official notice for full contact list.)

How to Apply

Applications must be submitted to the relevant Labour Centre or via email using the contact details provided below. Applicants must include:

A comprehensive CV
Certified copies of ID, qualifications, and any supporting documents
The correct reference number for the position applied for

Email submissions:

Hand Deliveries:
Applicants may also hand-deliver applications to the respective Labour Centres (addresses listed in the official advert).

Important Notes

Applications must clearly indicate the correct reference number and preferred centre.
Late or incomplete applications will not be considered.
Only shortlisted candidates will be contacted for further assessment.
The Department of Employment and Labour is committed to employment equity and encourages applications from persons with disabilities and members of designated groups.

Join the Department of Employment and Labour

If you are passionate about serving the public and want to contribute to improving employment and social security services in South Africa, this opportunity is for you. Apply today to become part of a professional and dedicated team that supports workers and strengthens communities through the Unemployment Insurance Fund.

Apply Now – Help South Africans Access the Support They Deserve!

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