To apply, click on the link at the end of the posts and all the best with your applications.

Table of Contents

EPWP – Admin Assistant – Cape Town Office, Bridgetown (R424.36 per day)

Job Description

This is an Expanded Public Works Programme implemented by CapeNature in accordance with applicable Ministerial Determination and related guidelines.

CapeNature is seeking to appoint an administration assistant to manage the administrative tasks within the Contact Centre.

The primary purpose of this role is to provide administrative assistance to the Contact Centre Manager.

RESPONSIBILITIES:

Overtime administration: Maintain accurate overtime records, process requests, and submit relevant documentation for approval.
Procurement admin & support: Complete specifications and requests for stationery, headsets, protective wear and other items, ensuring timely submission and follow-up.
Record keeping: Maintain accurate and up-to-date records, including track sheets and other control documents.
Coordinating internal and external meetings.
General Administration: Provide day-to-day admin support as required to support the smooth functioning of the Contact Centre and the Marketing & Promotions Unit.
Coordinating travel/accommodation bookings and arrangements.
Administer petty cash requests as and when required.
Assist with reserve closures/emergency notices.
Assisting and attending events and activations for Marketing & Promotions

REQUIREMENTS:

Grade 12
No criminal record
Ability to write and communicate in any two of the Western Cape official languages
In possession of a valid ID document

RECOMMENDATIONS

Computer literacy in MS Word and Excel
Possession of a valid driver’s licence
2 Years experience in an administrative role
Basic tourism knowledge

COMPENTENCIES

Proficiency in Microsoft Office
Punctual, neat, and responsible
Willingness to travel when required
Ability to work in a team and independently
Resourceful, problem-solving and initiative taking
Attention to detail and accuracy
Multitasking and time-management skills, with the ability to prioritize tasks
Demonstrate excellent written and verbal communication skills

Click here to apply

Conservation Assistant (Level 2), Grootwinterhoek Nature Reserve

Job Description

CapeNature seeks to appoint a dynamic and committed individual to undertake and assist with daily nature conservation operations and eco-tourism operations, including administrative duties and maintenance and repair of infrastructure, equipment and eco-tourism products at the Groot Winterhoek Nature Reserve.

RESPONSIBILITIES:

KRA 1 – NATURE CONSERVATION AND INTEGRATED CATCHMENT MANAGEMENT

Assist with field tasks related to nature conservation, monitoring and surveillance
Assist with integrated annual operations and work plan tasks
Assist with the implementation of ecological programmes and monitoring and surveillance, data collection and record keeping
Assist with alien invasive plant density verifications and inspections and firebreak assessments and inspections
Execute firefighting duties as per standards and protocols
Assist with risks, threats and hazards identification and report to management
Assist with fauna and flora management on the reserve; indigenous, invasive and exotic
Assist with the ecological restoration of degraded areas
Perform stand-by duties as per duty rosters and respond timeously to call outs and incident response

KRA 2 – ECO-TOURISM, ENVIRONMENTAL EDUCATION AND AWARENESS

Provide visitors with information regarding the nature reserve, fauna, flora and conditions for access to the nature reserve
Assist with gate guard duties when gate guards are on training or engaged with other duties as assigned by management
Monitor and manage visitor behaviour and report incidents
Ensure CapeNature’s customer care principles are maintained and implemented
Assist with guest check-in and check-out procedures
Assist with search and rescue operations in keeping with protocols and procedures
Assist stakeholder engagement officers and field rangers with the implementation of environmental education and awareness programmes
Perform Environment Control Officer (ECO) duties for film / photo shoots and events

KRA 3 – MAINTENANCE OF INFRASTRUCTURE AND EQUIPMENT

Ensure the terrain is clean, neat and tidy at all times
Undertake and/or assist with structure protection of office and eco-tourism nodes
Manage stores and associated assets
Identify maintenance needs and assist with the development of maintenance and repairs schedules:
- Office buildings and stores, accommodation units, camping and picnic areas, ablutions and pools
- Roads, trails, walkways and boardwalks
- Fences, gates, booms and access management structures, and other infrastructure, e.g. water reticulation systems
- Tools and equipment
- Vehicles
- Gardens and terrain
- Signage (for operational and visitor information purposes)
Implement the maintenance schedule as prescribed

KRA 4 – OCCUPATIONAL HEALTH AND SAFETY (OHS), ADMINISTRATION AND HUMAN RESOURCES

Participate in OHS assessments and OHS toolbox talks and provide input for Hazard Identification and Risk Assessments (HIRA)
Ensure compliance with OHS procedures and standards
Assist with identification and mitigation of risks and threats in the work environment.
Assist with obtaining quotes for purchases related to duties.
Assist with administrative duties as and when required and adhere to CapeNature protocols and procedures
Assist with the preparation of fire logs and reports as and when required
From time to time, assist with supervision of contract staff and students
As and when required, assist with training of contract staff and students
Participate in meetings as required by management
Undertake transport duties

KRA 5 – LAW ENFORCEMENT AND COMPLIANCE MONITORING

Assist with patrols as per compliance plans and duty roster
Report instances of unauthorised activities and/or non-compliance with access permit conditions
Undertake permit checks and inspections at entrance points and within the Nature Reserve
Participate in law enforcement operations and the manning of observation points
Assist in the response to incidents of non-compliance / unauthorised activities

MINIMUM REQUIREMENTS:

Qualifications and Experience

Grade 12
At least two years of related experience
A valid driver’s license at least two years old from the date of issue
Computer literacy (MS Word, MS Excel, Internet and online platforms)
No criminal record

COMPETENCIES:

Knowledge of nature-based tourism and nature conservation
Willingness to work irregular hours and after hours such as on weekends and public holidays and perform standby duties as per duty roster
Physical fitness and ability to spend long hours outdoors often under strenuous conditions, undertake foot and vehicular/vessel patrols, search and rescue and firefighting and alien invasive species clearing operations
Ability to repair and maintain equipment and infrastructure
Good interpersonal skills
Supervisory skills
Conflict management skills
Professional communication skills
Problem solving skills
Ability to live and work in a remote environment with limited connectivity at times

Recommendation/Added Advantage:

Experience in tool and equipment operation and repair and maintenance with accredited certificates.
Power tool repair and maintenance experience
General infrastructure repair and maintenance
Stores management experience
Basic veld firefighting Training

AS A PERMANENT EMPLOYEE OF CAPENATURE, YOU WILL ENJOY:

24 days of annual leave per annual leave cycle.
Comprehensive benefits for death, critical illness or injury linked to the Pension Fund for CapeNature employees.
Staff discounts of up to 50% on CapeNature accommodation at reserves across the Western Cape.
Opportunities for career progression and development through internal and external training interventions, and academic growth through the internal CapeNature Bursary Programme subject to Bursary Policy guidelines.
Free access to CapeNature’s Wellness Partner for you and your immediate household which includes professional counselling, financial, legal and health related advice; and
The opportunity to positively impact the environment and promote a sustainable future.

Kindly Note:

Only suitable candidates who meet the minimum requirements will be considered.

CapeNature reserves the right not to make an appointment or to re-advertise a post should it be deemed necessary within its sole discretion.

“*Remuneration negotiable within the range provided, depending on current remuneration package.”

Apply online at https://capenature.simplify.hr/

Closing Date: 30 September 2025

Click here to apply

Contact Centre Lead (Level 7), Cape Town Office

Job Description

CapeNature seeks to employ an experienced and enthusiastic Contact Centre Lead to overseeing the financial administration and customer service aspects of promoting and selling our tourism facilities. This position involves acting as a key liaison within the Contact Centre, not only providing comprehensive information about our products and services but also resolving any client issues that may arise. The Lead is responsible for supporting and guiding the contact centre team to ensure the delivery of exceptional service standards and the achievement of high customer satisfaction. This includes overseeing the team’s responses to inquiries, addressing concerns, and handling requests related to our offerings, thereby reinforcing CapeNature’s status as a leader in conservation and eco-tourism and ensuring a consistently positive visitor experience.

RESPONSIBILITIES:

KPA 1 – Contact Centre Financials

Management and achievement of monthly/yearly sales target for all income targets
Reconcile RoomSeeker revenue reports with payment gateway and bank statements monthly.
Application of credit notes & checking if Credit on Hold has been removed from client codes after refunds has been processed.
Ensure OTA invoices for commission and invoices received from Service Providers, are uploaded monthly for payment processing.
Act as an interface between the Contact Centre and Finance by managing all finance related queries and discrepancies relating to the Contact Centre.

KPA 2 – Adherence to CapeNature policies and procedures pertaining to call Centre Environment.

Adhere to CRS Business Rules
Ensure compliance and implementation of CapeNature Terms and Conditions
Compliance to PMFA and internal finance policy and procedure Adherence to daily schedule and work procedures
Support internal audits and control reviews.

KPA 3 – Contact Centre Monitoring & Support

Monitoring of performance, calls & emails in the absence of the Contact Centre Manager to ensure quality standards are met as well as ad hoc reports.
Adherence to service levels concerning customer feedback / staff feedback etc.
Attempt to address each Staff /customer’s calls and enquiries within the first engagement with the Call Centre.
Ensure all service standards concerning answering telephony and emails is adhered to.
Ensure conversion of customer enquiries and reservation bookings into confirmed business with the key focus on generating income for the organisation

KPA 4 – Administrative support

Administer the Wild Card Loyalty programme and ensure proper application of Wild Card process and application of membership
Administer exceptions to ensure payments are received with in the stipulated timeframe
Submit Adjustments relating to bookings as and when required due to rate changes, closures, etc
Administration of all request forms are filed and neat
Application of official use and 3rd party discounts

KPA 5 – System management & Compliance

To ensure that all systems and applications managed in Contact Centre are maintained and audit complaint.
Ensure that new projects which are beneficial to the Contact Centre, and online booking processes are tested and 100% functional before deployment to live.
To support Contact Centre staff that are using the reservations system.
Report system issues.

KEY ACCOUNTABILITIES:

To support the Contact Centre team and all related operational elements.
Sound revenue management and accurate processing of payments and other financial transactions within the Contact Centre, whilst ensuring adherence to financial policies and procedures.
Ensure sound administration processes and record keeping.
Manage invoices received from Service Providers and ensure payment is processed timeously by the Finance Department.
Generate financial reports, track transaction volumes, and monitor revenue performance.
Collaborate with other departments eg. Finance, Marketing, Communications, Governance, Supply Chain.
Ensure financial and administrative compliance to sales processes, payments, and refunds weekly, monthly and year end processes.
Analyse statistics and compile accurate reports.
Control resources and utilise assets to achieve quantitative targets.
Maintain an orderly workflow according to priorities.
Provide input into marketing, sales campaigns, and promotions.
Assist with internal and external audit requests for information.

REQUIREMENTS:

A diploma or degree in Business Administration, or Tourism Management or Finance.
2-3 years of experience in a contact centre and tourism finance environment. Demonstrated experience in financial reconciliations and reporting.
Data analysis and statistical reporting.
Proficiency in Microsoft software tools, particularly MS Word, Excel, Powerpoint and Outlook.
Strong analytical and problem-solving skills
Ability to analyse data and provide insights and recommendations which will be advantageous to the Contact Centre.
A strong understanding of the functioning of a reservation system and knowledge of Contact Centre operations, products, tariffs and services.
Excellent customer service skills with a customer-centric approach.
Ability to lead and motivate a team of customer service agents.
Experience in utilising Contact Centre technology and systems.
Knowledge of compliance and regulatory requirements related to Contact Centre operations and transactions.
Strong analytical and problem-solving skills
Ability to function in a fast-paced, high-pressured and robust environment in order to achieve operational goals.
Excellent communication and interpersonal skills with the ability to effectively communicate with internal and external stakeholders.
Strong attention to detail and organisational skills with the ability to manage multiple tasks and deadlines.
Willingness to travel occasionally.
A valid drivers’ license.

RECOMMENDATIONS:

Knowledge of travel and tourism.
Knowledge of a reservations environment.
Innovative, proactive and action orientated.

AS A PERMANENT EMPLOYEE OF CAPENATURE, YOU WILL ENJOY:

24 days of annual leave per annual leave cycle;
Comprehensive benefits for death, critical illness or injury linked to the Pension Fund for CapeNature employees;
Staff discounts of up to 50% on CapeNature accommodation at reserves across the Western Cape;
Opportunities for career progression and development through internal and external training interventions, and support for academic studies through the internal CapeNature Bursary Programme subject to Bursary Policy guidelines;
Free access to CapeNature’s Wellness Partner for you and your immediate household which includes professional counselling, financial, legal and health related advice; and
The opportunity to be part of a team that positively impacts the environment and promotes a sustainable future.

Kindly Note:

Only suitable candidates who meet the minimum requirements will be considered.

CapeNature reserves the right not to make an appointment or to re-advertise a post should it be deemed necessary within its sole discretion.

“*Remuneration negotiable within the range provided, depending on current remuneration package.”

Apply online at https://capenature.simplify.hr/

Closing Date: 30 September 2025