SANRAL Customer Service Centre Agents (X45 Posts)
The South African National Roads Agency SOC Limited (SANRAL) is opening doors of opportunity for energetic and service-oriented individuals to join as Customer Service Centre Agents (X45 Posts). This opportunity comes at a time when SANRAL continues to expand its footprint in improving South Africa’s road infrastructure, ensuring safety, and delivering professional service to millions of road users.
Why This Opportunity Matters
Customer Service Centre Agents are the heartbeat of SANRAL’s communication with the public. These roles are designed for individuals who have a passion for assisting customers, solving problems, and ensuring motorists and stakeholders receive the right information quickly and efficiently. With 45 vacancies available, this is a chance for unemployed South African youth to gain meaningful work experience while contributing to an organisation that plays a critical role in the country’s development.
POSITIONS: CUSTOMER SERVICE CENTRE AGENT X45
POSITION OBJECTIVE:
The purpose of the Customer Service Centre Agent role is to provide frontline support and service to SANRAL customers by responding to queries, processing transactions, issuing eTags, and educating customers about tolling products and services. The role is essential in ensuring positive customer experience, maintaining service quality standards, and supporting the effective operation of the Customer Service Centre. Customer Service Centre Agent play a key role in facilitating toll compliance, resolving issues timeously, and upholding SANRAL’s commitment to service excellence.
Minimum Requirements
- NQF Level 5 Higher Certificate in Business Administration, Customer Service Management, Customer Care, Call Centre Management, Retail Manager or Office Administration
- Three (3) years’ experience in customer-facing environment.
Key Responsibilities:
Customer Service
- Ensure a positive experience for all customers interacting with the Customer Centre.
- Maintain a positive, empathetic, and professional attitude toward customers at all times.
- Respond promptly to customer inquiries.
- Assist customers with the SANRAL mobile app, ensuring smooth and helpful user experience.
- Provide support to road users with queries related to Account-Based Ticketing (ABT).
- Deliver a high standard of service to road users, aligned with the Customer Satisfaction Scorecard benchmarks.
- Communicating with customers through various channels.
How to Apply
APPLY FOR THE SANRAL CUSTOMER SERVICE CENTRE AGENT VACANCIES HERE!!
Benefits of Joining SANRAL
Working as a Customer Service Centre Agent offers more than just a monthly stipend or salary—it provides valuable work experience, training opportunities, and career growth potential. This is an entry point into one of South Africa’s most respected organisations, where individuals can sharpen their skills, build their confidence, and set themselves up for future career opportunities.
Our Conclusion
The SANRAL Customer Service Centre Agent vacancies (X45) are a gateway for unemployed South African youth to step into a career path that blends public service with professional development. If you are passionate about helping others, committed to excellence, and eager to grow in a reputable organisation, this opportunity is for you.
Closing date for applications: 17 September 2025
