Old Mutual Data Capturer (3-month contract)
Description
Old Mutual is seeking a Data Capturer to provide customer support at branch level. The role focuses on assisting clients with navigating digital platforms, capturing transactions, and ensuring efficient service delivery.
Responsibilities
- Assist customers with digital self-service transactions.
- Manage queues and support branch staff.
- Guide customers through submission processes on self-service devices.
- Provide accurate information and escalate where necessary.
- Ensure excellent customer service and smooth digital adoption.
Requirements
- National Senior Certificate (Grade 12 / NQF 4).
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Skills & Competencies
- Strong communication and interpersonal skills.
- Customer service orientation with problem-solving ability.
- Basic digital/technical proficiency.
- Ability to work flexible shifts and perform physical tasks.
- Multi-lingual (English plus another language).
